At a Glance
- Tasks: Be the friendly face of our hospital, assisting patients and visitors with their queries.
- Company: Join Optegra Eye Healthcare, a top-rated workplace committed to your growth and wellbeing.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and funded training opportunities.
- Other info: Join a dynamic team with excellent career progression and wellbeing support.
- Why this job: Make a real difference in patient experiences while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26910 - 26910 £ per year.
Company Overview
Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.
Benefits
- Generous salary which is reviewed annually. This role pays up to £26,910K dependent on experience
- Generous matched pension contributions
- 33 days annual leave inclusive of bank holidays
- Flexible working and SMART working schemes - because we believe in work life balance
- Funded training and development - because we believe in our people
- Celebrating your anniversaries - because we value loyalty and commitment
- Annual STAR awards
- Blue Light Card (amazing discounts online and on the high street)
- Free laser eye treatment for you and 20% discount for friends and family
- Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing
- Enhanced maternity and paternity leave
- Cycle to work scheme and season ticket loan
The Role
You will be part of a multi disciplined team contributing to the activity of the Patient Services Team. Responsibilities of the role will include providing cover at the main hospital reception, being the first point of contact for patients and all other hospital visitors both in person and over the telephone, greeting patients and visitors at reception in a professional manner, supporting the Patient Services Team by assisting with patient queries before and following consultation, billing, and general administration support to the Patient Services team.
Requirements
- Experience of working in a front of house/face to face customer service role
- Experience of customer billing/accounts
- Private Healthcare experience is desirable
- Excellent interpersonal skills
- Well organised, able to prioritise and cope well with pressure
- Excellent administrative skills and attention to detail
- Effective written and oral communication skills
- Ability to act as a resource for colleagues & staff
- Good IT skills ie good working knowledge of Microsoft Office including: Outlook, Excel, Word, PowerPoint
Receptionist in Menston employer: Job Search Place Limited
Optegra Eye Healthcare is an exceptional employer, recognised as one of the Best Big Places to Work 2025, offering a supportive and thriving work environment. With generous benefits including a competitive salary, flexible working options, and comprehensive training opportunities, we prioritise employee wellbeing and growth. Join our dedicated team in a role that not only values your contributions but also provides unique perks like free laser eye treatment and enhanced family leave.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Menston
✨Tip Number 1
Get to know the company culture! Before your interview, check out Optegra's values and what makes them one of the Best Big Places to Work. This will help you connect with the team and show that you're genuinely interested in being part of their amazing environment.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with grace and professionalism.
✨Tip Number 3
Prepare some questions for your interview! Show your enthusiasm by asking about the team dynamics or how they celebrate employee milestones. This not only demonstrates your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit it on the Optegra site. This way, we can keep track of your application and get you one step closer to joining our fantastic team.
We think you need these skills to ace Receptionist in Menston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your front of house experience and any customer service roles you've had, as this will show us you're a great fit for the Receptionist position.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you want to join Optegra Eye Healthcare and how you align with our values. Be genuine and let your personality come through – we love seeing that!
Show Off Your Communication Skills:Since effective communication is key for this role, make sure your written application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to see your interpersonal skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our amazing benefits while you’re there!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Optegra Eye Healthcare. Understand their values, mission, and what makes them one of the Best Big Places to Work. This will not only impress your interviewers but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for patients and visitors. Prepare examples from your past experiences where you've excelled in customer service. Highlight your interpersonal skills and how you handle pressure, as these are crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to patient interactions or administrative tasks. Practice responding to scenarios like handling a difficult patient or managing multiple queries at once. This will demonstrate your problem-solving abilities and organisational skills.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they celebrate employee contributions. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
