Extended Care Team Admin Secretary in Menston

Main duties of the job include handling patient calls efficiently throughout the working day, managing appointment bookings, cancellations, and rescheduling. Work within all relevant practice policies and procedural guidelines and to agreed practice standards and protocols. Encourage a positive working environment in line with the practice values: Friendly, Caring, Open, Innovative.

Provide administrative support to the practice looking after the following extended services: Musculoskeletal, Level 2 Diabetes, Joint Injection, Minor Surgery, Vasectomy, Neurology, Dermatology.

About us: We are a caring, committed team aiming to improve the health of our community by delivering high-quality patient care while maintaining a fulfilling work environment, dedicated to our Investors in People accreditation. At The Ridge, teamwork is deeply ingrained, ensuring exceptional care for our patients. The practice is committed to sustainability, participating in the Green Impact Scheme and actively seeking to reduce our carbon footprint. We believe in supporting our staff just as much as our patients, offering opportunities for personal growth, a strong sense of community, and a culture that values each team member's contributions.

If you're passionate about making a difference, we'd love for you to join our team! As a Disability Confident employer, we are committed to inclusive, accessible recruitment, offering interviews to disabled applicants, providing necessary adjustments, and supporting employees with disabilities or long-term health conditions.

Whats in it for you? Generous annual leave, increasing with service (recognising NHS continuous service), 24/7 employee assistance programme, NHS staff discounts, onsite mental health first aider, onsite gym equipment for staff, onsite parking.

Job responsibilities include:

• Answering patient calls and managing appointment bookings (phone lines open 08:00).
• Registering referrals accurately.
• Processing and actioning NHS mail.
• Monitoring and sending letters from the post tray.
• Scanning and attaching paperwork to relevant records.
• Checking and processing documents in the work to do tray.
• Performing data entry tasks to ensure accurate record keeping.
• Taking minutes during meetings as required.
• Creating the patient questionnaire rota & sending for all services.
• Working effectively both independently and as part of a large team.
• Following established guidelines, identifying and updating them when necessary.
• Attending internal and external meetings as required.
• Collaborating with the Extended Care Team Manager to ensure adequate office coverage.
• Assisting, directing, and supporting patients in accessing appropriate services or healthcare professionals in a professional and efficient manner.
• Maintaining effective internal and external communication channels.
• Contributing to the continuous improvement of processes by providing suggestions and feedback.

Additional Information: This job description is not exhaustive. You may be required to perform other duties and comply with all relevant policies, procedures, and guidelines related to your employment.

Experience required includes the ability to use SystmOne appropriate to job role, Microsoft Excel, and Microsoft Access.

Qualifications: GCSEs at grade 9-4 in English Language and Mathematics (or equivalent), Customer Service Level 2 or 3, Business Administration Level 2 or 3.

Aptitude, skills, and abilities include:

• Ability to multitask.
• Good organisation skills/ability to manage time effectively.
• Good communication skills both written and verbal.
• Ability to build rapport swiftly.
• Ability to work in a team.
• Self-motivated.
• Maintain confidentiality.

Personal attributes: Friendly, Open, Caring, For the team.

Disposition: Reliable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.