At a Glance
- Tasks: Gain hands-on experience in customer service, sales, and warehouse operations.
- Company: Join Hayley Dexis, the UK's largest independent engineering distributor.
- Benefits: Earn a competitive salary, enjoy 23 days leave, and access wellness programmes.
- Other info: Enjoy excellent career prospects and in-house training opportunities.
- Why this job: Kickstart your career with a well-rounded apprenticeship in a supportive environment.
- Qualifications: GCSEs in English and Maths; enthusiasm and willingness to learn are key.
The predicted salary is between 17056 - 17056 £ per year.
Hayley Dexis is looking for a Branch Apprentice to join our team based with our Bradford Team. Hayley Dexis is the largest independent distributor of engineering products and consumables in the UK. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.
About the Branch Apprentice opportunity:
As our Branch Apprentice, you'll be based in Bradford. We are keen for our apprentices to get a well-rounded experience of our branch, so this apprenticeship offers experience of all areas of the branch. You will rotate around all areas from the Warehouse, Trade Counter and Internal Sales. These are fantastic opportunities where you'll learn all about the products we supply and the services we offer.
Our warehousing duties typically involve goods in and out, stores management, system learning and generally keeping things clean and tidy. In the office and trade counter, you could be serving customers, answering the phone and emails, learning how to deal with all types of enquiries, chasing up parts and orders and learning all our systems and processes.
This role is ideal for candidates who have an interest in gaining valuable experience, learning our business and gaining a well-rounded understanding of what we do. You'll be a confident communicator and willing to learn. Following successful completion of the apprenticeship, the expectation is that you will have a preference towards Customer Services / Internal Sales. You will have passed your GCSEs or have an equivalent qualification to be at the right standard for this role.
Successful candidates will undertake an apprenticeship likely to be in Customer Service, the level will depend on what current level of qualification you have achieved already so we are open to any level. Study and coursework hours will be offered within the working day and the duration of our apprenticeships is typically 1 - 2 years. Candidates can expect regular meetings and catch-ups with the course provider within working hours as well.
Working hours: 40 hours per week Monday to Friday (8:00 - 17:00) based on site.
What we're looking for:
- A keen interest in our type of business and excited by the prospect of learning all areas.
- GCSEs (or equivalent) in English and Maths.
- Able to travel to work and based locally.
- No prior experience required - just enthusiasm and a willingness to learn.
- Basic computer skills, including Microsoft Office.
- Excellent verbal and written communication skills.
- Logical thinking skills and keen attention to detail.
- Well presented and enthusiastic about building a career.
Benefits:
- Competitive Apprenticeship Salary of £17,056.
- Business Administration or Customer Service Apprenticeship Course to L1, L2 or L3.
- From 23 days annual leave (plus public/bank holidays) increased with length of service.
- In-house training provided through Hayley Inspire.
- Company pension.
- Free Death in Service cover (x2 salary).
- Invitation to healthcare scheme.
- Wellness programmes.
- Uniform and PPE provided.
- Excellent opportunities and career prospects available.
Customer Service - Apprentice in Menston employer: Job Search Place Limited
Hayley Dexis is an exceptional employer, offering a dynamic apprenticeship experience in Bradford that encompasses all facets of our branch operations. With a strong commitment to employee development, we provide comprehensive training, competitive salaries, and a supportive work culture that values every team member. Our apprentices benefit from a structured learning environment, generous leave policies, and opportunities for career advancement within the largest independent distributor of engineering products in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Apprentice in Menston
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Job Search Place Limited.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Job Search Place Limited. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service - Apprentice in Menston
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Job Search Place Limited.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Job Search Place Limited and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Job Search Place Limited
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Job Search Place Limited. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Job Search Place Limited will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
