At a Glance
- Tasks: Ensure guest satisfaction in various Food & Beverage areas while meeting brand standards.
- Company: Join the vibrant team at Slaley Hall Hotel, Spa & Golf Resort.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Work in a stunning 4-star resort with excellent career growth opportunities.
- Why this job: Be part of a dynamic environment where your passion for service shines.
- Qualifications: Must have strong customer service skills and a passion for guest satisfaction.
The predicted salary is between 20000 - 25000 £ per year.
Benefits
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program - Hospitality Action
- Refer a friend scheme
- FREE parking
- AND much, much more!
Responsibilities
- Stationed in various Food & Beverage areas across the hotel, ensuring guest satisfaction and brand standards are met.
- Keep up to date with pricing and promotions to provide advice to guests and maximise sales.
Qualifications
- Passion for delivering exceptional guest service.
- Strong customer service skills.
- Good time management and organisational skills.
- Ability to work under pressure.
Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our 4-star, 141-bedroom property sits on 1000 acres with a 36-hole championship golf course that has hosted over 20 European and PGA tournaments. The dining options include Hadrian's Brasserie, Tommy Craig's bar, the Claret Jug restaurant, a Whisky snug, afternoon tea, private dining and event spaces. Leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and has signed the Armed Forces Covenant achieving the Silver Award.
Meetings & Events Team Member employer: Job Search Place Limited
At Slaley Hall Hotel, Spa & Golf Resort, we pride ourselves on being an exceptional employer that values our team members and their growth. With a strong focus on employee development, we offer support for training and professional qualifications, alongside a range of benefits including free health club membership and discounts across our collection. Our inclusive work culture fosters diversity and equal opportunities, making it a rewarding place to build a career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Meetings & Events Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out The QHotels Collection's social media and website. Understanding their values and what they stand for will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for guest service and your skills.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Meetings & Events Team Member
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for delivering exceptional guest service shine through. We want to see that you genuinely care about making guests feel welcome and valued!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles in hospitality or customer service that demonstrate your ability to work under pressure and manage time effectively.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Familiarise yourself with the hotel and its offerings, especially the Food & Beverage areas. Understand the benefits they provide, like discounts and memberships, so you can discuss them confidently during the interview.
✨Show Your Passion
Demonstrate your enthusiasm for delivering exceptional guest service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Time Management is Key
Prepare to discuss how you manage your time effectively, especially in high-pressure situations. Think of instances where you successfully juggled multiple tasks or handled busy periods without compromising service quality.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role and the company culture. This shows your genuine interest and helps you determine if it’s the right fit for you. Consider asking about training opportunities or how the team collaborates to enhance guest experiences.
