At a Glance
- Tasks: Manage patient queries, book appointments, and handle prescription enquiries.
- Company: Join the Dove River Practice, a friendly GP practice in Burton-on-Trent.
- Benefits: Full training provided; potential for increased hours during annual leave cover.
- Other info: Shifts include locations in Tutbury and Sudbury.
- Why this job: Be part of a dedicated team providing excellent service to patients.
- Qualifications: GCSE grade A to C in English and Maths required; customer service experience preferred.
The predicted salary is between 24000 - 30000 £ per year.
The Dove River Practice is looking to add a new receptionist to the team. You will be working within a friendly GP Practice undertaking both admin duties and telephone calls, supported by the team. We are looking for a team player dedicated to providing the best service for our patients.
Responsibilities
- Provide a professional and welcoming reception service for all patients and visitors.
- Offer information to callers and visitors, or refer to other sources as appropriate.
- Deal with patient queries via phone or face‑to‑face.
- Book and amend appointments.
- Check NHS Net and Outlook emails daily and act as required.
- Handle prescription and prescription enquiries.
- Liaise with other healthcare professionals via email or telephone.
- Electronic filing of patient reports, results and documents.
- Open, sort letters and post as necessary.
- Support all clinical staff/management with general tasks as requested.
- Carry out any other reception duties reasonably required by the doctors.
Shifts
- Monday 13:00 – 18:30
- Tuesday 08:00 – 18:00
- Thursday 13:00 – 18:30
Annual leave cover is expected and may increase hours on those weeks. At least 4 weeks’ notice will be given. Shifts will be over both of our sites – Tutbury & Sudbury.
Hours & Location
Hours: 29 hours per week. Full training will be given but experience is desirable. You will be working for Drs Gilchrist and Fulford at the Dove River Practice, Tutbury Health Centre, Monk Street, Tutbury, Burton-on‑Trent, Staffordshire, DE13 9NA, and Gibb Lane, Sudbury, DE6 5HY.
Dress Code
A blouse provided by the Practice and sensible footwear are required.
Confidentiality
All patient information must be dealt with in the strictest confidence. Breaches may lead to instant dismissal.
Health & Safety
Assist in promoting and maintaining personal and others’ health, safety and security as defined in the Practice Health & Safety Policy. Use personal security systems, identify risks, and undertake activities in a risk‑managed manner. Make effective use of training to update knowledge and skill.
Safeguarding
All employees must safeguard the health and wellbeing of children and vulnerable adults. Familiarise with and adhere to Safeguarding policies and complete mandatory statutory training.
Person Specification
GCSE grade A to C in English and Maths.
Experience
- Experience in a customer service setting.
- Experience working in a GP practice.
Disclosure and Barring Service Check
Application will be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A D and B Check will be required.
EEO Statement
This role is open to applications from all candidates in compliance with equal opportunities legislation.
Interview Information
Interviews are planned to take place week commencing 29/06/2026.
Medical Receptionist - GP Practice. 29 hours per week. employer: Job Search Place Limited
The Dove River Practice offers a supportive environment with full training for new staff. Located in Burton-on-Trent, the team prioritises patient care and safety. Employees are expected to adhere to strict confidentiality and safeguarding policies.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist - GP Practice. 29 hours per week.
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We think you need these skills to ace Medical Receptionist - GP Practice. 29 hours per week.
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Job Search Place Limited, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Job Search Place Limited.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Job Search Place Limited.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Job Search Place Limited can really resonate with interviewers and show your commitment to the field.
