At a Glance
- Tasks: Be the friendly face of our surgery, helping patients and managing enquiries.
- Company: Join a supportive team at Open Door Surgery in Grimsby.
- Benefits: Enjoy flexible hours, pension options, and professional development opportunities.
- Other info: We value diversity and are committed to equal opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Must have recent reception experience and good communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Main duties of the job:
- The postholder will be the first point of contact for visitors and callers and will be required to deal with enquiries efficiently and courteously.
- Provide professional and quality administrative support and reception service to patients, doctors, other health professionals and all visitors.
- Ensure that all patients and visitors either in person or via the telephone are greeted professionally and politely.
- Welcome and direct staff/visitors/Service Users to the appropriate area/person.
- Answer all incoming calls from patients and other health care professionals, divert them appropriately and liaise with clinicians.
- Make/cancel and re-arrange appointments via the system.
Benefits:
- Excellent terms and conditions including optional membership to a contributory pension scheme.
- Independent Provider closed access to the NHS pension scheme.
- Lease cars, a full induction programme and an extensive range of CPD/development opportunities.
- Recognition of continuous service from partner Health and Care organisations for annual leave entitlement.
- A supportive employer operating in a way which supports family friendly and flexible working.
Equal opportunities:
- CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults.
- As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.
Other:
- Ability to demonstrate commitment to CPG core values.
- Ability to work flexibly and at short notice.
- Able to work Saturdays if required.
Qualifications:
- Literacy and numeracy level 2.
- Level 2 or equivalent qualification in computer applications.
- NVQ Level 2 Business Admin.
Experience:
- Recent experience of working in an office/reception (within the last year).
- Recent experience of working in a GP/medical practice in an admin/receptionist role.
- Experience of working with the public (both face to face and on the telephone).
- Competent in Microsoft Office including Word, Outlook & Excel.
- Experience of working with people with varying levels of communication skills/abilities.
- Experience of working in a care environment.
- Experience of using SystmOne.
Knowledge and Skills:
- Effective communication and organisational skills.
- Ability to demonstrate diplomacy and tact.
- Ability to work as part of a team and on own initiative.
- Awareness of confidentiality.
- Ability to work accurately and communicate effectively with people at all levels.
- Effective customer care skills.
- Ability to take and transcribe accurate notes.
- Non-judgemental approach.
- Ability to deal effectively with confrontation and remain calm when dealing with difficult and/or sensitive situations.
- Medical terminology knowledge.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Medical Receptionist employer: Job Search Place Limited
At Open Door Surgery in Grimsby, we pride ourselves on being an excellent employer, offering a supportive work environment that values family-friendly and flexible working arrangements. Our commitment to employee growth is evident through our extensive CPD opportunities and a comprehensive induction programme, ensuring that our Medical Receptionists are well-equipped to provide exceptional service to our patients and visitors. With competitive benefits including a contributory pension scheme and recognition of continuous service, we strive to create a rewarding and fulfilling workplace for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Make sure you research the Open Door Surgery and understand their values. When you walk in for your interview, show them that you’re not just another candidate but someone who genuinely cares about their mission and the patients they serve.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll be the first point of contact. Role-play with a friend to handle different scenarios, like dealing with difficult patients or answering tricky questions over the phone.
✨Tip Number 3
Dress the part! First impressions matter, especially in a medical setting. Wear something professional yet comfortable, so you feel confident when meeting the team and potential patients.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Medical Receptionist role. Highlight any relevant experience in admin or reception, especially in a medical setting. We want to see how your skills match what we're looking for!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody our core values. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:As a Medical Receptionist, communication is key. In your application, give examples of how you've effectively communicated with patients or colleagues in the past. We want to know you can handle those tricky situations with ease!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with common tasks like handling enquiries, managing appointments, and using systems like SystmOne. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As the first point of contact, effective communication is key. Practice answering common interview questions clearly and politely. You might even want to role-play with a friend to simulate the interview environment. This will help you feel more at ease and demonstrate your customer care skills.
✨Showcase Your Experience
Be ready to discuss your recent experience in an office or medical practice setting. Highlight specific examples where you've dealt with patients or handled sensitive situations. This will illustrate your ability to work under pressure and maintain professionalism, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle challenging situations. This shows your enthusiasm for the position and helps you gauge if the workplace is the right fit for you.
