At a Glance
- Tasks: Support the QA team by processing patient correspondence and maintaining medical records.
- Company: Join a friendly and supportive team at Kennet and Avon Medical Partnership.
- Benefits: Generous holiday allowance, NHS pension scheme, and wellbeing activities.
- Other info: Opportunity for career growth in a compassionate and motivated workplace.
- Why this job: Make a real difference in patient care while developing your skills in a flexible environment.
- Qualifications: Good standard of education and experience in administration within a medical setting.
The predicted salary is between 30000 - 40000 £ per year.
Kennet and Avon Medical Partnership is a large general practice in Wiltshire. We are seeking a Quality Assurance Administrative Assistant to join our team. This is a non-clinical administrative role, working up to full time (37.5 hours a week) with flexibility on working days between Monday and Friday.
This role plays a foundational role in the QA Team, by ensuring that all incoming and internal patient correspondence is entered on the patients medical record in a timely manner and forwarded to the correct recipient, according to practice protocols. More broadly, this role provides administrative support to the QA team, supporting their work to optimise the health of our patients with chronic and life long conditions as well as contributing to the health of our wider population.
You will work among a great team of professionals and in a flexible environment. This role is perfect for anyone looking for the opportunity to join a busy but friendly and effective team with opportunities to develop.
The successful applicant will be subject to a Disclosure and Barring Check. Failing to declare conviction, caution or pending police action could disqualify the applicant for employment. Interviews for this role will take place on Friday 5th June 2026, ideally in person at our Pewsey site. Please advise in your application if you are not available on this date.
Main Duties of the Job
- Process all incoming patient related correspondence; whether it be paper or electronic format
- Scan/attach patient related documents onto their medical record
- Add additional information about the source of the document
- Forward the document to the relevant team/clinician according to practice protocols
- Coding documents as part of workflow process, following practice protocols including 111 reports
- Enter data into patient records resulting from bulk collection exercises, e.g. questionnaires, blood pressure readings, breast screening
- Store and/or dispose of documentation according to Practice protocols
- Provide administrative support to other members of the QA team, which may include, but not limited to:
- Printing and sending invitation letters
- Being first point of contact for dashboard and NHS mail for QA team
- In liaison with your team leader, any other tasks which might reasonably be asked of you.
About us
Kennet and Avon Medical Partnership is a larger than average general practice with 17,500 patients, serving the market town of Marlborough, Pewsey village and their surrounding rural environs in beautiful North East Wiltshire. The successful candidate for this role will join a fantastic team - we are friendly, approachable and helpful, especially to new members. This is encapsulated in our mission: to deliver high quality healthcare with happy and motivated staff, where all staff and patients are treated with dignity and respect.
KAMP is committed to invest in the development of our staff members to provide a supported and highly skilled workforce. Kindness and compassion to ourselves, to each other and to our patients is a core value. KAMP offers a series of employee benefits including generous holiday allowance, membership of the NHS pension scheme, we will cover the cost of a Blue Light card, and we offer regular wellbeing activities.
Person Specification
Experience
- Practical experience of computerised recording systems
- Work in a medical / clinical field, with necessary clinical training
- Experience of complex administration and record keeping in a primary care setting
- Experience of working within General Practice
- Experience of using own initiative
Qualifications
- Good standard of general education
- GCSE Mathematics C or above (or equivalent)
- GCSE English C or above (or equivalent)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Quality Assurance Admin - Clinical Governance in Marlborough employer: Job Search Place Limited
Kennet and Avon Medical Partnership is an excellent employer, offering a supportive and flexible work environment in the picturesque setting of North East Wiltshire. With a commitment to staff development and wellbeing, employees benefit from generous holiday allowances, NHS pension scheme membership, and regular wellbeing activities, all while being part of a friendly team dedicated to delivering high-quality healthcare. This role not only provides meaningful work but also opportunities for personal and professional growth within a compassionate and respectful culture.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Admin - Clinical Governance in Marlborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kennet and Avon Medical Partnership. Understand their values, mission, and the role they play in the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to quality assurance and administrative roles. Think about how your past experiences align with the responsibilities of the QA Admin Assistant position. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show your soft skills! In a role like this, communication and teamwork are key. Be ready to share examples of how you've worked well with others or handled challenging situations. This will demonstrate that you’re not just about the paperwork but also about building relationships.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role and the team!
We think you need these skills to ace Quality Assurance Admin - Clinical Governance in Marlborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of QA Admin Assistant. We want to see how you can contribute to our team and support patient care!
Showcase Your Attention to Detail:Since this role involves processing patient correspondence and maintaining records, it's crucial to demonstrate your attention to detail. Use examples from your past experiences where you've successfully managed similar tasks.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the QA team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our friendly team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role
Familiarise yourself with the specific duties of a Quality Assurance Admin Assistant. Understand the importance of processing patient correspondence and how it impacts patient care. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Experience
Be ready to discuss your previous experience in administration, especially in a medical or clinical setting. Highlight any relevant skills, such as using computerised recording systems or managing complex records, to show you’re a great fit for the role.
✨Prepare Questions
Think of insightful questions to ask about the QA team and their processes. This shows your interest in the role and helps you understand how you can contribute to optimising patient health within the practice.
✨Emphasise Confidentiality
Since this role involves handling sensitive patient information, be prepared to discuss how you would maintain confidentiality and adhere to practice protocols. This is crucial in demonstrating your understanding of the responsibilities that come with the position.
