At a Glance
- Tasks: Support the QA team by processing patient correspondence and maintaining medical records.
- Company: Join a friendly and supportive team at Kennet and Avon Medical Partnership.
- Benefits: Generous holiday allowance, NHS pension scheme, and wellbeing activities.
- Other info: Opportunity for career growth in a compassionate and motivated workplace.
- Why this job: Make a real difference in patient care while developing your skills in a flexible environment.
- Qualifications: Good standard of education and experience in administration or healthcare.
The predicted salary is between 30000 - 40000 £ per year.
Kennet and Avon Medical Partnership is a large general practice in Wiltshire. We are seeking a Quality Assurance Administrative Assistant to join our team. This is a non-clinical administrative role, working up to full time (37.5 hours a week) with flexibility on working days between Monday and Friday.
This role plays a foundational role in the QA Team, by ensuring that all incoming and internal patient correspondence is entered on the patients' medical record in a timely manner and forwarded to the correct recipient, according to practice protocols. More broadly, this role provides administrative support to the QA team, supporting their work to optimise the health of our patients with chronic and lifelong conditions as well as contributing to the health of our wider population.
You will work among a great team of professionals and in a flexible environment. This role is perfect for anyone looking for the opportunity to join a busy but friendly and effective team with opportunities to develop.
The successful applicant will be subject to a Disclosure and Barring Check. Failing to declare conviction, caution or pending police action could disqualify the applicant for employment. Interviews for this role will take place on Friday 5th June 2026, ideally in person at our Pewsey site. Please advise in your application if you are not available on this date.
Main Duties of the Job
- Process all incoming patient related correspondence; whether it be paper or electronic format
- Scan/attach patient related documents onto their medical record
- Add additional information about the source of the document
- Forward the document to the relevant team/clinician according to practice protocols
- Coding documents as part of workflow process, following practice protocols including 111 reports
- Enter data into patient records resulting from bulk collection exercises, e.g. questionnaires, blood pressure readings, breast screening
- Store and/or dispose of documentation according to Practice protocols
- Provide administrative support to other members of the QA team, which may include, but not limited to:
- Printing and sending invitation letters
- Being first point of contact for dashboard and NHS mail for QA team
- In liaison with your team leader, any other tasks which might reasonably be asked of you.
About us
Kennet and Avon Medical Partnership is a larger than average general practice with 17,500 patients, serving the market town of Marlborough, Pewsey village and their surrounding rural environs in beautiful North East Wiltshire. The successful candidate for this role will join a fantastic team - we are friendly, approachable and helpful, especially to new members. This is encapsulated in our mission: to deliver high quality healthcare with happy and motivated staff, where all staff and patients are treated with dignity and respect.
KAMP is committed to invest in the development of our staff members to provide a supported and highly skilled workforce. Kindness and compassion to ourselves, to each other and to our patients is a core value. KAMP offers a series of employee benefits including generous holiday allowance, membership of the NHS pension scheme, we will cover the cost of a Blue Light card, and we offer regular wellbeing activities.
Person Specification
Experience
- Practical experience of computerised recording systems
- Work in a medical / clinical field, with necessary clinical training
- Experience of complex administration and record keeping in a primary care setting
- Experience of working within General Practice
- Experience of using own initiative
Qualifications
- Good standard of general education
- GCSE Mathematics C or above (or equivalent)
- GCSE English C or above (or equivalent)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
QA Admin Assistant (Clinical Governance) in Marlborough employer: Job Search Place Limited
Kennet and Avon Medical Partnership is an excellent employer, offering a supportive and flexible work environment where employees are valued and encouraged to grow. With a commitment to high-quality healthcare and a focus on staff wellbeing, the practice provides generous benefits, including a competitive holiday allowance and NHS pension scheme, making it an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land QA Admin Assistant (Clinical Governance) in Marlborough
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Kennet and Avon Medical Partnership. Check out their website and social media to understand their values and culture. This will help you connect with them during the interview.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to quality assurance and administrative roles. Think about how your past experiences align with the responsibilities of the QA Admin Assistant position.
✨Tip Number 3
Show your enthusiasm! During the interview, express your passion for patient care and quality assurance. Let them know why you want to be part of their friendly and effective team.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace QA Admin Assistant (Clinical Governance) in Marlborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of QA Admin Assistant. We want to see how you can contribute to our team and support our mission in delivering high-quality healthcare.
Showcase Your Attention to Detail:Since this role involves processing patient correspondence and maintaining records, it's crucial to demonstrate your attention to detail. Use examples from your past experiences where you've successfully managed complex information or maintained accuracy in your work.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the QA team. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed efficiently, and you'll be one step closer to joining our friendly team at Kennet and Avon Medical Partnership!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a QA Admin Assistant. Familiarise yourself with quality assurance processes and how they contribute to patient safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Administrative Skills
Be prepared to discuss your experience with complex administration and record-keeping. Think of specific examples where you've successfully managed data or correspondence in a previous role. Highlighting your organisational skills will demonstrate that you can handle the demands of this position.
✨Emphasise Teamwork and Communication
Since this role involves working closely with the QA team, be ready to talk about your teamwork experiences. Share examples of how you've collaborated with others in a busy environment and how you communicate effectively, especially when dealing with sensitive information.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the practice's approach to quality assurance. This shows that you're not only interested in the job but also in how you can grow within the organisation.
