At a Glance
- Tasks: Be the friendly face of our medical centre, assisting patients and handling queries.
- Company: Join a supportive team at Market Harborough Medical Centre, the largest GP surgery in South Leicestershire.
- Benefits: Enjoy paid training, wellbeing initiatives, and fun staff parties throughout the year.
- Other info: Full training provided, with opportunities for personal growth and development.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 37338 - 44500 £ per year.
We are seeking a Saturday Receptionist to work in our reception department at Market Harborough Medical Centre. The successful applicant will join an established and friendly team, supported by a Team Leader, Reception Supervisors, and a dedicated Reception Manager. The role can be challenging but varied and full training will be provided. The successful candidate will need to be confident with lone / autonomous working.
Candidates must have previous experience in a customer‑facing role and be able to demonstrate excellent communication skills, plus the ability to work as part of a team. The successful candidate will need to attend (paid) training on weekdays before commencing their Saturday shift alone.
Main duties of the job
- Processing administrative tasks from the wider practice team
- Dealing with queries from patients who walk in
- Liaising with external organisations
- Learning how to complete referrals for the clinical staff
About us
Market Harborough and Bosworth Partnership is excited to announce that we are recruiting additional patient services advisors to join our friendly team. Market Harborough Medical Centre will be the main location of the job and is situated within walking distance of a bustling town centre. We are the largest GP surgery in South Leicestershire, operating out of three sites: Market Harborough Medical Centre, Husbands Bosworth Surgery, and St Luke's Treatment Centre. We have 34,000 patients and 10 care homes. We have a supportive organisational culture that champions continuous learning and development for all staff. All staff are provided with an extensive induction period where they meet different teams across the business and learn how we work! We are a forward‑thinking surgery that listens to feedback and acts on it, improving and updating our processes to ensure we continuously strive to deliver high‑quality patient care. The reception team is instrumental in delivering this care, as the first point of contact for all patients. We provide our staff with several wellbeing initiatives such as an employee assistance programme, the bike to work scheme, and monthly wellbeing treats such as book vouchers and cakes! We host parties in both summer and Christmas time for all staff.
General Responsibilities
- Speaking to patients at the front desk
- Processing administrative tasks from the wider practice team
- Liaising with external organisations
- Learning how to complete referrals for the clinical staff
Post‑holder expectations
- Adhere to practice policies and procedures and relevant legislation including the requirements of any professional bodies
- Attend mandatory training as identified by the practice
- The post‑holder must maintain the confidentiality of information about patients, staff and practice business in accordance with the Data Protection Act 1998 and Caldicott principles (training provided).
- Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors (training provided).
- All members of staff have a responsibility to report all clinical and non‑clinical accidents, incidents or near‑misses promptly and, when requested, to co‑operate with any investigations undertaken.
- All members of staff have a responsibility to demonstrate due regard for safeguarding and promoting the welfare of children (training provided).
- The practice has adopted an equal‑opportunities policy and all employees must be aware of their obligations to abide by the spirit and nature of the policy to avoid direct and indirect discrimination (training provided).
Knowledge and Experience
- Excellent customer service skills and ability to work well under pressure
- Well developed keyboard skills and confidence in using IT resources
- Willingness to learn and disseminate new knowledge and skills to others
- Good personal organisation and ability to work both individually and as part of a team
- Polite, professional and approachable at all times when within the business
- Understanding, acceptance and adherence to strict rules of confidentiality
- Basic level of Microsoft Office
Communication
- Communicate clearly with patients/carers and relatives about their presenting condition and subsequent appointment with a clinician
- Demonstrate excellent interpersonal, verbal and written communication skills
- Work collaboratively with all colleagues and outside agencies
- Awareness of data protection issues
Person Specification
Qualifications
- English and Maths GCSE pass or equivalent
- Microsoft Office basic level
Experience
- Experience in a busy customer‑facing environment
- Excellent telephone manner
- Highly organised, methodical and logical
- Positive and proactive approach to work
- Confident on the telephone
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Saturday Receptionist in Market Harborough employer: Job Search Place Limited
Market Harborough & Bosworth Partnership is an excellent employer, offering a supportive and friendly work environment at the Market Harborough Medical Centre. With a strong focus on employee wellbeing, continuous learning, and development, staff enjoy various benefits including paid training, wellbeing initiatives, and social events that foster a sense of community. This role not only provides meaningful engagement with patients but also allows for personal growth within a forward-thinking practice dedicated to high-quality patient care.
