At a Glance
- Tasks: Provide exceptional service and build lasting relationships with clients in luxury retail.
- Company: Join Moncler, a leading luxury fashion brand on London New Bond Street.
- Benefits: Flexible part-time hours, dynamic work environment, and opportunities for growth.
- Other info: Embrace diversity and inclusivity in a vibrant workplace.
- Why this job: Be part of a stylish team and enhance your skills in luxury fashion.
- Qualifications: Sales experience in luxury retail and fluency in Mandarin and English required.
The predicted salary is between 12 - 15 £ per hour.
MONCLER is looking for a part-time (20 hours) mandarin-speaking Client Advisor to join our team at London New Bond Street.
Our Client Advisors, with impeccable presentation and a natural elegance, will guide each client across the brand's values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship. The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing to the team targets.
Responsibilities and tasks:- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer's needs, providing support while trying the products on, cross selling, orienting customers to other departments if necessary.
- Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment.
- Achieves excellent selling performances and results.
- Implements and maintains company's visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management.
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activities.
- Ensures that company policies, procedures and standards are adhered to at all times.
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
- Previous experience in sales roles; experience in structured fashion luxury/retail companies; experience in Menswear is a plus.
- Passion for retail, client service and luxury fashion.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve in the organisation.
- Fluency & sophistication in Mandarin and English, another language is a plus.
- Digitally aware and open to new ways of working.
- Ability to work in a fast-paced, changing environment.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location: England, United Kingdom of Great Britain and Northern Ireland
Mandarin-speaking Part-time Client Advisor F/M - London New Bond Street employer: Job Search Place Limited
Moncler is an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity at our prestigious London New Bond Street location. As a part-time Client Advisor, you will enjoy the opportunity to develop your skills in luxury retail while building meaningful relationships with clients, all within a supportive team environment that encourages personal growth and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin-speaking Part-time Client Advisor F/M - London New Bond Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Moncler's history and values. This will not only impress them but also help you connect with their vision during your conversation.
✨Tip Number 2
Practice your Mandarin! Since this role requires fluency, brush up on your language skills. Try role-playing common customer scenarios with a friend to build confidence and fluency.
✨Tip Number 3
Show off your sales skills! Prepare examples of how you've successfully built relationships with clients in the past. Highlight your ability to create memorable experiences that keep customers coming back.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Moncler!
We think you need these skills to ace Mandarin-speaking Part-time Client Advisor F/M - London New Bond Street
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When you're writing your application, let your love for luxury fashion shine through! We want to see how you connect with the brand's values and heritage, so share any relevant experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application for the role. Highlight your previous sales experience and how it relates to the Client Advisor position. We appreciate when candidates take the time to align their skills with what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We’re busy, and a well-structured application makes it easier for us to see why you’d be a great fit. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Brand
Before the interview, dive deep into Moncler's history, values, and product lines. Understanding the brand will not only impress your interviewers but also help you connect with their vision and demonstrate your passion for luxury fashion.
✨Showcase Your Communication Skills
As a Mandarin-speaking Client Advisor, your communication skills are key. Practice speaking clearly and confidently in both Mandarin and English. Be ready to discuss how you've successfully engaged with clients in the past and how you can create a welcoming environment for customers.
✨Demonstrate Your Sales Acumen
Prepare examples of your previous sales experiences, especially in luxury retail. Highlight specific achievements, like exceeding sales targets or building long-term client relationships. This will show that you understand the selling ceremony and can contribute to the team's success.
✨Embrace Team Spirit
Moncler values teamwork, so be prepared to discuss how you work effectively with others. Share examples of how you've collaborated with colleagues in the past, whether it’s during busy sales periods or while maintaining visual merchandising standards. Show them you're not just a great individual contributor, but also a reliable team player.
