At a Glance
- Tasks: Provide exceptional service and build lasting relationships with luxury clients.
- Company: Join Moncler, a leading luxury fashion brand on New Bond Street.
- Benefits: Flexible part-time hours, competitive pay, and a vibrant work environment.
- Other info: Embrace diversity and inclusivity in a fast-paced, exciting workplace.
- Why this job: Be part of a dynamic team in the luxury fashion sector and enhance your client service skills.
- Qualifications: Sales experience in luxury retail and fluency in Mandarin and English required.
The predicted salary is between 12 - 15 £ per hour.
MONCLER is looking for a part-time (20 hours) mandarin-speaking Client Advisor to join our team at London New Bond Street.
Our Client Advisors, with impeccable presentation and a natural elegance, will guide each client across the brand's values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship. The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing to the team targets.
Responsibilities and tasks:
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer's needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary.
- Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment.
- Achieves excellent selling performances and results.
- Implements and maintains company's visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management.
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activities.
- Ensures that company policies, procedures and standards are adhered to at all times.
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Qualifications:
- Previous experience in sales roles; experience in structured fashion luxury/retail companies; experience in Menswear is a plus.
- Passion for retail, client service and luxury fashion.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve in the organisation.
- Fluency & sophistication in Mandarin and English; another language is a plus.
- Digitally aware and open to new ways of working.
- Ability to work in a fast-paced, changing environment.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location: England, United Kingdom of Great Britain and Northern Ireland
Mandarin-Speaking Luxury Client Advisor - Part-Time employer: Job Search Place Limited
Moncler is an exceptional employer that values diversity and inclusivity, offering a vibrant work culture in the heart of London’s luxury retail scene. As a part-time Mandarin-Speaking Client Advisor, you will enjoy opportunities for personal growth while being part of a dynamic team dedicated to delivering unparalleled client experiences. With a commitment to excellence and a supportive environment, Moncler empowers its employees to thrive in their roles and build lasting relationships with clients.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin-Speaking Luxury Client Advisor - Part-Time
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Moncler's history, values, and product lines. This will not only impress your interviewers but also help you connect with clients on a personal level.
✨Tip Number 2
Practice your Mandarin! Since this role requires fluency, brush up on your language skills, especially in a retail context. Role-play with a friend or use language apps to get comfortable with luxury fashion vocabulary.
✨Tip Number 3
Show off your sales skills! Prepare examples of how you've successfully built relationships with clients in the past. Think about times you went above and beyond to create a memorable shopping experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Moncler team. Don’t forget to follow up after applying!
We think you need these skills to ace Mandarin-Speaking Luxury Client Advisor - Part-Time
Some tips for your application 🫡
Show Your Passion for Luxury:When you're writing your application, let your love for luxury fashion shine through! We want to see how you connect with the brand's values and heritage, so share your experiences that highlight your passion for retail and client service.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight any previous sales experience, especially in luxury or structured retail environments. We love seeing how your skills align with what we're looking for!
Be Authentic and Personable:In your written application, be yourself! We value authenticity and want to get a sense of who you are. Use a friendly tone and don’t hesitate to share personal anecdotes that showcase your communication skills and ability to build relationships.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Moncler!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Brand Inside Out
Before the interview, make sure you’re well-versed in Moncler's history, values, and product range. This will not only show your passion for the brand but also help you connect with the interviewers on a deeper level.
✨Showcase Your Client-Centric Approach
Prepare examples from your past experiences where you’ve gone above and beyond for clients. Highlight how you built relationships and provided exceptional service, as this role is all about creating memorable client experiences.
✨Demonstrate Your Language Skills
Since fluency in Mandarin and English is crucial, be ready to switch between the two languages during the interview. This will showcase your proficiency and comfort level, which is key for a Client Advisor role.
✨Dress to Impress
As a luxury brand, Moncler values presentation. Dress smartly and elegantly for your interview to reflect the brand's image. This will not only boost your confidence but also demonstrate your understanding of the luxury retail environment.
