At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and support during high-rise projects.
- Company: Join a dedicated team focused on improving social housing in Manchester.
- Benefits: Weekly pay options, full-time hours, and a chance to make a real difference.
- Other info: Opportunity for growth in a dynamic environment with a focus on compliance and safety.
- Why this job: Help vulnerable residents while managing exciting high-rise projects in your community.
- Qualifications: Experience in tenant liaison and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Tenancy Liaison Manager to work on an upcoming social housing project, initially for 12 weeks while surveys take place and then further extension when designs are completed and works start. This is across 7 blocks of high-rise residential properties in Manchester, all within proximity. You will work closely with site management and manage your own case load.
As the Resident Liaison Lead for the high-rise programme, you'll be the day-to-day interface between residents, the Housing Association and the contractor's delivery team. You'll plan and deliver all resident engagement, manage access across multiple occupied blocks, resolve issues and complaints, and ensure vulnerable residents receive appropriate support. You'll maintain a visible on-site presence, coordinate communications, track access and engagement data, and help keep the programme safe, compliant and disruption-free. Your work will directly support the successful delivery of intrusive remedial works in live, high-rise environments.
What you'll need to succeed:
- Proven experience in resident or tenant liaison within social housing, local authority or occupied-works settings (high-rise preferred).
- Excellent communication skills, able to explain technical and safety-critical activities clearly and empathetically.
- Strong organisational and administrative capability, including accurate record-keeping and confidence using spreadsheets/CRM-style trackers.
- Experience managing access, supporting vulnerable residents and handling sensitive information in line with data protection requirements.
- Confidence managing complaints, difficult conversations and on-site challenges, using de-escalation and clear escalation routes.
- Ability to build strong working relationships with Housing Association teams, site management, operatives and resident representatives.
- Awareness of HRB environments and the importance of compliance, audit trails and consistent communication under the Building Safety Act.
What you'll get in return:
- Weekly Pay - Hourly or daily rate
- Option to be paid PAYE or Umbrella
- Full time hours
Tenant Liaison Manager in Manchester employer: Job Search Place Limited
As a Tenant Liaison Manager in Manchester, you will join a dedicated team committed to enhancing the lives of residents in high-rise social housing. Our company fosters a supportive work culture that prioritises employee growth and development, offering opportunities for training and advancement within the sector. With a focus on community engagement and compliance, we ensure that our employees are equipped with the tools and resources needed to make a meaningful impact in the lives of vulnerable residents.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Tenant Liaison Manager role.
✨Tip Number 2
Get your face out there! Attend local housing events or workshops related to high-rise projects. It's a great way to meet potential employers and show off your communication skills in person.
✨Tip Number 3
Be proactive! If you see a project that interests you, don’t wait for a job ad. Reach out directly to the Housing Association or contractors involved and express your interest in a Tenant Liaison Manager position.
✨Tip Number 4
Keep it real! When you get an interview, be ready to discuss how you’ve handled complaints and supported vulnerable residents in the past. Use specific examples to show you’re the right fit for the role.
We think you need these skills to ace Tenant Liaison Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Tenant Liaison Manager role. Highlight your experience in social housing and any relevant projects you've worked on, especially in high-rise settings. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about resident liaison and how you can make a difference in our upcoming project. Keep it friendly and professional, and don’t forget to mention your communication skills!
Showcase Your Organisational Skills:Since this role involves managing multiple tasks and residents, it's crucial to demonstrate your organisational abilities. Mention any tools or methods you use to keep track of communications and access data. We love a well-organised candidate!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything in one place and makes it easier for you to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and high-rise environments. Understand the specific challenges that come with tenant liaison in these settings, as well as the importance of compliance and safety regulations. This will show that you're not just interested in the role, but that you genuinely understand it.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with residents or managed complaints in the past. Think about times when you had to explain complex information clearly and empathetically, and be ready to share those stories during the interview.
✨Demonstrate Organisational Prowess
Be prepared to discuss your organisational skills and how you keep track of multiple tasks and records. Bring examples of how you've used spreadsheets or CRM systems to manage data effectively. This will help illustrate your capability to handle the administrative side of the role.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show that you can establish strong working relationships by being personable and approachable. Remember, they want to see if you can engage with residents and other stakeholders just as well as you engage with them.
