At a Glance
- Tasks: Lead retail operations on match days and events at the Etihad Stadium.
- Company: Join a dynamic team at a premier sports venue.
- Benefits: Enjoy private medical insurance, birthday day off, and complimentary meals.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make an impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven leadership experience in hospitality or similar service environments.
The predicted salary is between 40000 - 50000 £ per year.
The Deputy Head of Retail Operations is the number two to the Head of Retail Operations, playing a key role in leading the day to day delivery of Retail operations across General Admission and Premium Retail environments, across the Etihad Stadium. This is a hands-on leadership role, responsible for driving match day execution, supporting operational planning, and leading teams across both Retail and Premium areas. You will take ownership of key areas of the operation, stepping in to lead in the absence of the Head of Retail Operations, while also supporting the ongoing development, structure, and performance of the department. This role combines operational delivery with leadership and development, within a fast-paced, high-volume environment.
Key Responsibilities
- Match Day & Event Leadership
- Lead Retail operations on match days and events
- Operate effectively within a complex stadium environment, delivering high volume service across the Retail department
- Run briefings and manage salaried managers, supervisors, and casual teams
- Ensure operational standards, service delivery, and compliance are met
- Act as a senior escalation point during live events
- Operational Ownership
- Take ownership of specific Retail areas or work streams as required
- Support event planning, build, and post event processes
- Oversee stock readiness, set up standards, and operational execution
- Ensure consistency across all outlets and service points
- Support medium term operational planning and readiness for future growth across the Retail department
- Team Leadership & Development
- Support the Head of Retail in leading and developing the salaried team
- Coach supervisors and section managers to improve performance
- Help build a strong, engaged casual workforce
- Step up to lead the full operation when required
- Commercial & Performance Focus
- Support delivery of revenue targets and spend per head
- Monitor labour, stock, and wastage to support cost control
- Identify opportunities to improve efficiency and performance
- Contribute to continuous improvement across the department
- Cross Team Collaboration
- Work closely with Logistics, Culinary, Tech, and Finance teams
- Support alignment across Retail, Hospitality, and wider F&B operations
- Contribute to planning for new spaces and operational changes
- Represent Retail department operations confidently in match day, event, and planning forums with internal and client stakeholders
- Compliance & Standards
- Ensure adherence to food safety, health & safety, and licensing regulations
- Maintain high operational standards across all Retail areas
- Support audits, checks, and continuous improvement in compliance
Skills, Knowledge & Expertise
- Proven leadership experience in F&B, hospitality, catering, QSR, or similar service environments.
- Skilled in managing large, diverse teams in fast paced, high pressure settings.
- A strong track record of delivering exceptional customer service.
- Knowledge of food safety, health & safety legislation, and operational best practice.
- Excellent organisational skills with the ability to juggle multiple priorities.
- Strong admin and tech skills-Excel, EPOS systems, and reporting tools.
Job Benefits
- Private Medical Insurance (Vitality) - including Virtual GP access and rewards
- Group Life Assurance - 4x salary paid to your nominated beneficiary
- Birthday Day Off - an extra day to celebrate
- Complimentary Meals on Shift - breakfast, lunch, fruit and hot drinks
- Access to discounted Tickets at Co op Live subject to availability
- Employee Assistance Programme & Wellbeing Platform - including counselling support
- Employee Discounts Platform (Blackhawk) - cashback and savings across major retailers
- Company Pension Scheme
- Generous Holiday Allowance
Deputy Head of Retail Operations in Manchester employer: Job Search Place Limited
As a Deputy Head of Retail Operations at the Etihad Stadium, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With benefits such as private medical insurance, generous holiday allowances, and opportunities for career advancement, our company fosters a culture of excellence and teamwork, ensuring that every team member feels valued and empowered to contribute to our success on match days and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head of Retail Operations in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your leadership skills! Since this role is all about leading teams, think of examples from your past experiences where you've successfully managed a team or handled a challenging situation. Be ready to share these stories during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Deputy Head of Retail Operations in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Deputy Head of Retail Operations role. Highlight your leadership experience in fast-paced environments and any relevant achievements in retail operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and improved operational performance in previous positions.
Showcase Your Team Leadership Skills:We want to see your ability to lead and develop teams. Include details about how you've coached others, managed diverse teams, and contributed to a positive work environment in your application.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Match Day Operations
Familiarise yourself with the specific match day operations at the Etihad Stadium. Understand the flow of service, key roles, and how to manage high-pressure situations. This will show your potential employer that you’re ready to hit the ground running.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in fast-paced environments. Be ready to discuss your approach to coaching and developing team members, as this role requires strong leadership and the ability to inspire others.
✨Showcase Your Commercial Acumen
Be prepared to talk about how you've previously contributed to revenue targets and improved operational efficiency. Highlight any experience you have with cost control and performance monitoring, as these are crucial for the Deputy Head of Retail Operations role.
✨Understand Compliance Standards
Brush up on food safety, health & safety regulations, and operational best practices. Being able to discuss how you ensure compliance and maintain high operational standards will demonstrate your readiness for this hands-on leadership position.
