At a Glance
- Tasks: Deliver exceptional service to key account customers through various communication channels.
- Company: Join a dynamic team in Manchester focused on customer experience.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Enjoy casual Fridays and extensive growth opportunities.
- Why this job: Make a real difference in customer satisfaction while developing your career.
- Qualifications: Strong communication skills and experience in fast-paced B2B environments.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Experience Coordinator role supports the smooth delivery of all aspects of service to our strategic key account customers. Providing them with exceptional customer service through a number of communication channels whilst liaising directly with our key accounts sales teams.
Location: Manchester, United Kingdom. Type: Full time.
What You Will Do- Manage and respond to FM enquiries across phone, email, and digital channels
- Resolve complaints and feedback at first contact or escalate appropriately
- Collaborate with internal teams to troubleshoot and resolve service issues
- Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
- Support daily routines and contribute to continuous service improvement
- Clear and confident communication skills
- Strong time management and multitasking abilities
- Experience in fast-paced environments and B2B customer service
- A collaborative mindset and solution-oriented approach
- Familiarity with FM operations and large corporate clients (desirable)
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days — up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match) + Life assurance + Employee assistance program + Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
Customer Experience Coordinator in Manchester employer: Job Search Place Limited
As a Customer Experience Coordinator in Manchester, you will thrive in a dynamic work environment that prioritises exceptional service delivery to key account customers. Our company fosters a collaborative culture with ample opportunities for career development, competitive benefits including generous leave and exclusive discounts, and a commitment to employee well-being, making it an outstanding employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with key accounts, being clear and confident in your speech is crucial. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the StudySmarter family.
We think you need these skills to ace Customer Experience Coordinator in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your experience in B2B customer service and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Show Off Your Communication Skills:Since clear and confident communication is key for this role, don’t shy away from showcasing your writing skills. Use a friendly yet professional tone in your application, and make sure to proofread for any typos or errors before hitting send!
Demonstrate Your Problem-Solving Abilities:We love a solution-oriented mindset! In your application, share examples of how you've resolved customer complaints or service issues in the past. This will help us see how you can contribute to our goal of exceptional customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of customer service, especially in a B2B context. Be ready to discuss your previous experiences and how you've handled customer inquiries or complaints. This will show that you understand the importance of exceptional service.
✨Showcase Your Communication Skills
Since clear communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've effectively communicated with clients or colleagues in the past.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've resolved issues or improved processes. Be prepared to share these stories during the interview, as they highlight your collaborative mindset and solution-oriented approach, which are crucial for this position.
✨Familiarise Yourself with FM Operations
If you have any knowledge about facilities management operations, make sure to mention it. Even if you’re not an expert, showing that you’ve done your homework can set you apart from other candidates and demonstrate your genuine interest in the role.
