At a Glance
- Tasks: Assist customers with tech support and order processing in a friendly environment.
- Company: Join a vibrant team at Corston, known for its approachable culture.
- Benefits: Enjoy discounts on products and access to an on-site gym.
- Other info: Be part of a supportive team that values organisation and rapport.
- Why this job: Make a difference by helping customers while developing your skills.
- Qualifications: Experience in technical customer service and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a Customer Service Advisor to help our Retail and Trade Team. We want to hear from anyone who's approachable and organised, with previous experience in a technical customer service environment where you'll have developed a flair for establishing rapport with customers.
Working within a vibrant and friendly team, you'll be dealing with inbound and outbound calls, creating and maintaining customer records over the phone/email, processing orders and dealing with technical queries supported by our product engineers.
Benefits:
- Friends and family discount across all Corston products
- On Site Gym
Customer Experience Advisor - Tech Support & Orders in Malmesbury employer: Job Search Place Limited
Join our dynamic team as a Customer Experience Advisor, where you'll thrive in a supportive and friendly environment that values your contributions. With benefits like a friends and family discount on all Corston products and access to an on-site gym, we prioritise your well-being and work-life balance. We are committed to your professional growth, offering opportunities to enhance your skills while you help customers navigate their technical queries with ease.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - Tech Support & Orders in Malmesbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Corston and their products. This will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, try role-playing with a friend. This will help you feel more comfortable and confident when dealing with technical queries.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you keep track of customer records and manage multiple tasks. We love seeing candidates who can juggle responsibilities while maintaining a friendly approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to join our vibrant team.
We think you need these skills to ace Customer Experience Advisor - Tech Support & Orders in Malmesbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be approachable and friendly in your tone. Remember, we’re looking for someone who can establish rapport with customers, so show us how you’d do that in your application.
Highlight Relevant Experience:Make sure to emphasise any previous experience you have in a technical customer service role. We love seeing how you've handled similar situations before, so share specific examples of how you’ve dealt with customer queries or processed orders in the past.
Be Organised:Since the role involves maintaining customer records and processing orders, it’s important to demonstrate your organisational skills. Use bullet points or clear sections in your application to make it easy for us to see how you manage tasks efficiently.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the products and services offered by the company. Understanding the technical aspects will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully handled customer queries or complaints. Highlight how you established rapport and resolved issues, as this is crucial for a Customer Experience Advisor.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but also responding thoughtfully. It shows that you value communication, which is key in a customer service role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics or the challenges they face. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
