At a Glance
- Tasks: Assist customers with queries and maintain records in a friendly, vibrant team.
- Company: Join a dynamic company known for its supportive culture and innovative products.
- Benefits: Enjoy discounts on products and access to an on-site gym.
- Other info: Great opportunity to grow within a collaborative environment.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Previous experience in technical customer service and strong communication skills.
The predicted salary is between 22000 - 28000 £ per year.
We're looking for a Customer Service Advisor to help our Retail and Trade Team. We want to hear from anyone who's approachable and organised, with previous experience in a technical customer service environment where you'll have developed a flair for establishing rapport with customers.
Working within a vibrant and friendly team, you'll be dealing with inbound and outbound calls, creating and maintaining customer records over the phone/email, processing orders and dealing with technical queries supported by our product engineers.
Benefits:
- Friends and family discount across all Corston products
- On Site Gym
Customer Experience Advisor in Malmesbury employer: Job Search Place Limited
As a Customer Experience Advisor at Corston, you'll thrive in a vibrant and friendly team environment that values approachability and organisation. With benefits like a friends and family discount on all products and access to an on-site gym, we prioritise employee well-being and foster growth opportunities within our technical customer service framework, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Malmesbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Corston and their products. This will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, try role-playing with a friend or family member. This will help you feel more comfortable and confident when speaking with customers.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you keep track of customer records and manage multiple tasks. We love to see candidates who can juggle responsibilities while maintaining a friendly approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our vibrant team.
We think you need these skills to ace Customer Experience Advisor in Malmesbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be approachable and friendly in your tone. Remember, we’re looking for someone who can establish rapport with customers, so show us how you’d do that in your writing.
Highlight Relevant Experience:Make sure to mention any previous experience you have in a technical customer service environment. We love seeing how you've developed your skills in handling customer queries and processing orders, so give us the details that showcase your expertise!
Be Organised:A well-structured application goes a long way! Keep your information clear and concise, and make sure to organise your thoughts logically. This will not only help us understand your background better but also reflect your organisational skills, which are key for this role.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our vibrant team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with Corston's products. Understanding the technical aspects will help you answer queries confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Customer Experience Advisor, establishing rapport is key. Prepare examples of how you've successfully built relationships with customers in the past. Think about specific situations where your approach made a difference.
✨Practice Common Scenarios
Anticipate the types of calls or emails you might handle. Practising responses to common customer queries can help you feel more prepared. Consider role-playing with a friend to simulate the interview environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
