At a Glance
- Tasks: Lead major incidents in a fast-paced tech environment and ensure smooth recovery.
- Company: Join a leading financial services firm with a focus on innovation and stability.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with exposure to cutting-edge technology and senior stakeholders.
- Why this job: Make a real impact by managing critical incidents that affect the entire organisation.
- Qualifications: 3+ years in incident management with strong tech and communication skills.
We are hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability.
What you'll do:
- Lead and coordinate major incidents across infrastructure, applications, middleware, cloud, EUC, network, identity, data, and third parties.
- Establish and manage incident command structure, including team roles, bridge calls, and communications, ensuring clear ownership and rapid triage.
- Drive restoration by coordinating technical SMEs, vendors, and operations teams; remove blockers and manage dependencies.
- Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management.
- Manage senior stakeholders across Technology and Business: set expectations, manage impact narratives, and escalate decisively.
- Perform risk and impact analyses, rapidly assessing the wider implications of outages (business, regulatory, reputational, and security impact) and drive timely escalation and mitigation decisions.
- Execute Change and Problem Management responsibilities as needed, including post-incident stakeholder management and risk assessment.
- Perform concise handovers of live incidents to ensure seamless transitions within the follow-the-sun operational model.
What you'll bring:
- 3+ years leading major incidents in a large-scale, 24/7 production environment within financial services.
- Proven ability to act as incident commander under pressure with strong operational judgment.
- Strong understanding of modern technology stacks (distributed systems, cloud, networks, identity, databases, messaging).
- Exceptional logical and problem-solving skills, particularly for unfamiliar technology systems.
- Solid grasp of cybersecurity concepts and operational risk, including the ability to pivot incident response for potential security impact.
- Experienced in ITIL-aligned practices (Incident, Problem, Change) in enterprise environments.
- Outstanding written and verbal communication skills; able to translate technical detail into business risk and action.
- Strong stakeholder management and influencing skills; able to challenge senior technology leadership respectfully.
- Excellent organizational skills with the ability to manage multiple concurrent tasks.
- Knowledge of enterprise infrastructure including Operating Systems (Unix, Windows, Mainframe), Storage (NFS, SAN, NAS), Databases (DB2, Sybase, GreenPlum), Web Infrastructure (Load Balancers, Web Proxies), Data Centers (Cooling, Power, Infrastructure), Networks (Switch, Router, DNS, DHCP, Firewalls), Virtualization (Hypervisors), Authentication (Kerberos, PKI, SiteMinder, LDAP, Active Directory), Cloud Platforms (SaaS, IaaS, PaaS - Azure, AWS).
Major Incident /Production Support Manager (iBank/Temp) employer: Job Search Place Limited
Join a leading financial services firm that prioritises operational excellence and employee development. As a Major Incident Manager, you will thrive in a dynamic work culture that values collaboration and innovation, with ample opportunities for professional growth in a regulated environment. Enjoy competitive benefits and the unique advantage of working in a fast-paced, technology-driven setting that directly impacts the stability of critical operations.
StudySmarter Expert Advice🤫
We think this is how you could land Major Incident /Production Support Manager (iBank/Temp)
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Job Search Place Limited.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Job Search Place Limited might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Major Incident /Production Support Manager (iBank/Temp)
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Job Search Place Limited will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Job Search Place Limited. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Job Search Place Limited confidence in your short-term commitment to the role.
How to prepare for a job interview at Job Search Place Limited
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Job Search Place Limited.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Job Search Place Limited that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
