At a Glance
- Tasks: Support maintenance tasks and engage with residents in a respectful, trauma-informed manner.
- Company: Your Place, a supportive housing service for individuals facing homelessness and complex challenges.
- Benefits: Full training provided, supportive team environment, and the chance to make a real difference.
- Other info: Resilience and adaptability are key; this role is not standard maintenance.
- Why this job: Join a mission-driven team and help create safe spaces for those in need.
- Qualifications: Experience in maintenance or social housing, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Your Place is a supported housing service for individuals who have experienced homelessness and may be living with mental health challenges, substance misuse, or complex trauma. The environment can at times be unpredictable, and properties may experience higher levels of wear and tear than typical residential settings. The ideal Maintenance Officer must be comfortable working in these environments and demonstrate patience, resilience, and a non-judgemental approach at all times.
They will regularly access occupied rooms and communal areas and may encounter individuals in distress or displaying challenging behaviours. They will be supported by a wider team but must be able to maintain professional boundaries while showing empathy and respect.
Duties & Responsibilities:
- Support daily, weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc.)
- Support Customer Services with planned room health & safety checks
- Provide first-line response to reactive maintenance, cleaning and repairs
- Carry out minor building repairs including decorating, plumbing and fabric repairs
- Check plant rooms and boilers for leaks and general condition
- Ensure equipment is well maintained and safely stored
- Ensure portable electrical appliances are tested as required
- Use hand and power tools safely and effectively
- Assist with inspections of grounds, buildings and facilities
- Undertake general janitorial and porterage duties
- Maintain accurate digital documentation and records
- Ensure equipment is well maintained, adequately stored and meets all safety requirements
Health & Safety
- Ensure Health & Safety procedures are consistently implemented
- Contribute to risk assessments and implement actions
- Monitor subcontractors to ensure compliance and quality of work
- Proactively identify and report hazards across properties
- Clear snow and ensure safe access during adverse weather
Working with Residents & Environment
- Engage with residents in a respectful, trauma-informed and non-judgmental way
- Work within occupied properties with sensitivity and awareness of resident circumstances
- Build positive, professional relationships while maintaining clear boundaries
- Remain calm and professional when dealing with distressed or challenging individuals
- Report safeguarding concerns appropriately and follow organisational procedures
- Work collaboratively with housing and support teams to ensure a coordinated approach
Service Delivery
- Proactively walk communal areas and report maintenance, safety or cleaning issues
- Monitor and action tasks through internal systems in a timely manner
- Ensure all duties align with organisational policies and performance standards
- Undertake other duties within the scope of the role as required
IMPORTANT INFORMATION
This is not a standard maintenance role and involves working in environments affected by complex social issues. Properties may at times be in poor condition due to resident circumstances. You may encounter behaviours linked to mental health challenges, trauma, or substance use. The role requires resilience, adaptability, and a strong values-based approach. Full training and support will be provided, but candidates should feel confident and motivated to work in this type of environment.
PERSON SPECIFICATION
Ideal attributes for meeting the needs of the position and being an effective member of the wider Your Place team.
Experience
- Experience of risk assessment or a health & safety qualification
- Experience of building cleaning and maintenance, handyperson or caretaking duties.
- Experience working in social housing, supported housing, homelessness services or similar environments desirable
- Experience working with vulnerable adults or individuals with complex needs desirable
Qualifications
- Building trade or health & safety/facilities management qualification
Skills & knowledge
- Good understanding of health and safety requirements within a building environment
- Good communication skills
- Good IT and systems skills
Abilities
- Ability to interact and communicate effectively with a wide variety of people maintaining professional boundaries
- Ability to manage own workload effectively and under pressure
- Ability to accurately input information on a database or information systems
Personal qualities
- Confidence to challenge where necessary in relation to property/security matters
- Diplomatic and tactful
- Patient and tolerant
- Self-motivated and enthusiastic
- Honesty, reliability and punctuality
- Good interpersonal skills
Desirable criteria
- Full driving licence
Before starting this position, you will need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.
Maintenance Officer employer: Job Search Place Limited
Your Place is an exceptional employer that prioritises the well-being of both its residents and staff, fostering a supportive work culture where empathy and resilience are valued. Employees benefit from comprehensive training and development opportunities, enabling them to grow within their roles while making a meaningful impact in the lives of individuals facing complex challenges. Working in this dynamic environment not only enhances your professional skills but also allows you to contribute to a vital social cause, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Your Place. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experience aligns with the role of Maintenance Officer, especially in challenging environments. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Showcase your soft skills! In this role, patience and empathy are key. Be prepared to share examples of how you've handled difficult situations or worked with vulnerable individuals in the past. This will highlight your suitability for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Maintenance Officer
Some tips for your application 🫡
Show Your Understanding of the Role:When writing your application, make sure to highlight your understanding of the unique challenges faced in supported housing. We want to see that you get what it means to work in environments affected by complex social issues.
Be Authentic and Personal:Let your personality shine through! Share your experiences and how they’ve shaped your approach to maintenance and working with vulnerable individuals. We appreciate authenticity and a genuine connection to the role.
Highlight Relevant Experience:Make sure to detail any previous experience in maintenance or working with vulnerable adults. We’re looking for candidates who can demonstrate their skills and knowledge in a relatable way, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Your Place!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Environment
Familiarise yourself with the unique challenges of working in supported housing. Understand the potential issues residents may face and be ready to discuss how you would approach these situations with empathy and professionalism.
✨Showcase Your Skills
Be prepared to talk about your experience with maintenance tasks, health and safety protocols, and any relevant qualifications. Highlight specific examples where you've successfully managed repairs or dealt with challenging situations in a calm manner.
✨Demonstrate Resilience
This role requires patience and adaptability. Share instances from your past where you've had to remain composed under pressure or adapt to unpredictable environments, showing that you can handle the demands of the job.
✨Engage with Empathy
Practice how you would communicate with residents, especially those who may be distressed. Emphasise your ability to maintain professional boundaries while still being approachable and respectful, as this is crucial in building trust within the community.
