At a Glance
- Tasks: Manage payments, communicate with customers and drivers, and support the Transport Manager.
- Company: Join Europe's largest used motorcycle retailer, SuperBike Factory.
- Benefits: Enjoy Netflix membership, gym discounts, and health support.
- Other info: Exciting career growth opportunities in a supportive team culture.
- Why this job: Gain hands-on experience in a fast-paced environment while working with passionate people.
- Qualifications: Previous admin experience and strong communication skills are essential.
The predicted salary is between 27262 - 27262 £ per year.
Salary: £27,262.95
Location: Macclesfield
Employment Type: Permanent, Full time
Who We Are
SuperBike Factory is Europe's largest used motorcycle retailer, with over 3,000 bikes in stock across six locations in the UK. Since our founding in 2010, we've grown quickly and continue to expand. We don't just sell bikes - we've created a culture where teamwork, creativity, and passion are at the heart of everything we do. Here, you'll be trusted to take ownership, encouraged to keep learning, and supported by a team that's always got your back.
Why us?
At SuperBike Factory, we believe our people are our greatest asset, and we're committed to supporting their growth and development. This role is a fantastic opportunity to gain hands-on experience in HR, work in a busy, fast-paced environment, and take the next step in your People & Culture career. You'll be encouraged to learn, take on responsibility, and make a meaningful contribution to the team.
Summary
The Payments & Transport Administrator will support daily operations of the Transport Department. This role involves managing communication between customers and drivers, processing payments, and ensuring administrative tasks are handled efficiently. The Payments & Transport Administrator plays a key role in ensuring that the department runs smoothly while delivering a high level of service to both customers and internal teams.
What You'll Be Doing Day-to-Day
- Payment Processing: Make payments to customers using Nua Pay, ensuring accuracy and timeliness - Timely call management response, minimal waiting times.
- Customer Communication: Liaise with customers to arrange and confirm delivery and collection times for motorcycles. Driver communication, assisting with day-to-day enquiries via phone and messaging. Liaise with purchasing and sales department to support daily operations.
- Support for the Transport Manager: Provide administrative assistance to ensure the smooth running of the department.
- Data Entry: Accurately record transport schedules, customer details, and payment information in the system across all operational systems. Assist with managing inventory of bikes in movement between sites and container inventory.
- Issue Resolution: Proactively identify and resolve operational problems, ensuring minimal disruption - Core focus on the primary role but to support as necessary. Assist with consumables ordering for driver ancillary kit. Support Transport manager with ad hoc vehicle breakdowns to enable quick return of the vehicle back on the road.
What We're Looking For
Essential
- Previous administrative experience
- Must have ability to use own initiative, prioritise tasks and work well under pressure.
- Proficient in the use of Microsoft Windows packages.
- Ability to communicate effectively and professionally with members of staff, other organisations and the public.
- Self-motivated with ability to use own initiative, prioritise tasks and work well under pressure.
- High level of attention to detail.
- Professional approach to work and when dealing with internal and external customers.
Desirable
- Experience in a transport or logistical industry
- Customer Service Experience - proven experience working in a customer service role, especially handling customer queries and issues.
Benefits
- Netflix Membership
- Discounted Gym Membership
- Group Life Assurance
- Staff Discount on Bikes and accessories
- Cycle to Work Scheme
- Health & Wellbeing Support (mental health, fitness plans, nutrition advice, 24/7 doctor helpline)
- Enhanced Maternity, Paternity, and Sickness Pay
Sounds interesting? Apply today and take the next step in your motorcycle career with SuperBike Factory.
We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.
Transport Administrator in Macclesfield employer: Job Search Place Limited
SuperBike Factory is an exceptional employer located in Macclesfield, offering a vibrant work culture where teamwork, creativity, and passion thrive. Employees benefit from comprehensive support for personal growth, including hands-on experience in HR and a commitment to professional development, alongside perks like discounted gym memberships and health & wellbeing support. Join us to be part of a dynamic team that values your contributions and encourages you to take ownership of your role in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Administrator in Macclesfield
✨Tip Number 1
Get to know the company culture! Before your interview, check out SuperBike Factory's social media and website. Understanding their values and vibe will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it fits the role.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or experiences that highlight your administrative abilities and customer service skills. Real-life stories can make a big impact!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you on their radar!
We think you need these skills to ace Transport Administrator in Macclesfield
Some tips for your application 🫡
Show Off Your Admin Skills:Make sure to highlight your previous administrative experience in your application. We want to see how you've managed tasks and kept things organised in the past, so don’t hold back!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate a well-structured application that gets straight to the heart of your skills and experiences without unnecessary fluff.
Tailor Your Application:Take a moment to tailor your application to the Transport Administrator role. Mention specific skills that match the job description, like your ability to communicate effectively and manage tasks under pressure.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Transport Administrator. Familiarise yourself with payment processing, customer communication, and how to handle operational issues. This will show that you're genuinely interested and prepared.
✨Show Off Your Skills
Highlight your previous administrative experience and any relevant skills, especially in customer service. Be ready to share specific examples of how you've effectively communicated with customers or resolved issues in a fast-paced environment.
✨Be Proactive
During the interview, demonstrate your ability to take initiative. Discuss how you've prioritised tasks under pressure in past roles. This is key for a position that requires managing multiple responsibilities efficiently.
✨Ask Smart Questions
Prepare thoughtful questions about the team culture and the challenges the Transport Department faces. This shows your interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer!
