At a Glance
- Tasks: Build relationships with customers and promote our products and services.
- Company: Join Leek Building Society, a community-focused organisation.
- Benefits: Enjoy 26 days holiday, health screening, and flexible working options.
- Other info: Opportunities for personal development and career growth await you.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer service experience and teamwork skills are essential.
The predicted salary is between 30000 - 38556 £ per year.
Working Hours: 35 hours per week.
Reports To: Branch Manager.
Job Purpose & Scope: To build relationships with existing and new customers, promoting the Society's products and services. Working as part of a team to deliver exceptional customer service to meet the needs of our existing and new members.
Duties and Key Responsibilities - Customer Service
- Building customer relationships and growing member loyalty through interaction and engagement with them either face to face, over the telephone or via video call.
- Identifying customer needs and promoting the products and services that Leek Building Society can provide, whether directly or by referring to specialist colleagues.
- Utilising open spaces and member zones at the direction of your Branch Manager.
- Maximising member engagement and supporting the provision of exceptional customer service using Customer Experience skills training.
- Demonstrating flexibility in action and thinking to provide excellent customer service in line with the Society's Values.
- Carrying out any tasks delegated from the Branch Manager.
- Contacting customers by outbound telephone calls to promote the Society's products and services.
- Processing all customer requests accurately and efficiently, ensuring tills balance and all administration is processed accurately the first time.
- Achieving individual objectives and supporting the achievement of Branch Network objectives.
- Working from other branches from time to time to support operational demand requirements.
Risk Management and Branch Security
- Adhering to the Society's policies and procedures at all times to mitigate risk.
- Identifying and reporting risk events in accordance with the Risk Management Policy.
- Ensuring that work is carried out accurately; attention to detail is essential.
- Complying with all Leek Building Society policies and regulatory requirements.
- Understanding the importance of a risk culture as it applies to the Customer Assistant role.
- Embracing and working in line with the Society's core values.
- Having a good understanding of the Society's products, services and processes required to carry out the role.
- Working as part of a team providing flexibility where required, including travelling to other locations within the business.
- Being able to work on own initiative.
- Supporting the Branch Manager to raise the branch profile in the area by participating in networking and community events, which may include working outside normal contracted hours.
- Being receptive to and willing to embrace change.
- Presenting a professional image at all times.
Self-development
- Taking ownership of your own development by actively participating in 1-2-1's and Personal Development Reviews.
- Keeping up to date with training requirements including e-learning and attending training courses where required.
Person Specification: Qualifications & Knowledge
- Good level of numeracy and literacy.
Experience
- Experience of working in a customer service environment.
- Experience of contributing effectively as part of a team.
Skills & Abilities
- Excellent customer service skills are essential for this role.
- Ability to work as part of a team.
- Ability to identify customer needs.
- Ability to work on own initiative, demonstrate a can-do approach and be willing to learn.
- Ability to competently use the basic functions on Microsoft Word and Excel.
Other Requirements
- Although a base branch will be allocated, the role holder may be asked to work at other Leek Building Society branches/office locations from time to time.
- Willingness to occasionally work outside standard branch opening hours to support events in the community/branch open evenings etc. is required.
- A Basic DBS check will be undertaken upon an offer of employment.
Benefits
- Minimum of 26 days paid holiday a year, plus bank holidays.
- Free health screening.
- 24/7 GP access for you and your close family.
- Comprehensive mental health support including counselling sessions and mental health first aiders.
- Workplace savings account with £100 bonus when you save regularly.
- Enhanced sick and family leave pay from day 1.
- Sick Pay guaranteed for 6 months for major illnesses.
- Life assurance of 4 times your annual salary.
- Retailer discounts and salary sacrifice/deduction schemes.
- We're open to discussing working flexibly.
- Onsite gym at Head Office.
Customer Assistant - Macclesfield employer: Job Search Place Limited
Leek Building Society is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture where team collaboration and customer service excellence are at the forefront. With generous benefits such as 26 days of paid holiday, free health screening, and comprehensive mental health support, employees are encouraged to grow both personally and professionally in a community-focused environment. Located in Macclesfield, the Society fosters strong relationships with its members while providing opportunities for staff to engage in local events and initiatives, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Macclesfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Assistant - Macclesfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
