At a Glance
- Tasks: Provide exceptional customer service via phone, email, and chat.
- Company: Join a fast-growing mobile repair service with a friendly culture.
- Benefits: Competitive salary, monthly bonuses, pension, and staff perks.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be part of a passionate team making a real difference in customer satisfaction.
- Qualifications: 2 years of customer service experience preferred; excellent communication skills required.
The predicted salary is between 25500 - 25500 £ per year.
Salary: £25,500pa (plus monthly performance related bonus)
Location: Minstead, Hampshire (Nr Southampton)
Type: Full Time, Permanent. Mon-Fri
About the Role
We are looking for more Customer Service Advisors to join our team based in our Minstead offices. Our amazing team have helped us to grow at an extraordinary pace and we are looking to expand further. If you like the sound of a friendly, helpful and hardworking culture then you will enjoy being part of our business! We are able to provide great career opportunities for individuals who are looking for development and progression in a fast growing business.
What will you be doing day to day?
You will be providing exceptional service and support via phone, email, and chat services. Our Advisors are the first point of contact for our customers; you will be guiding them through the vehicle repair process and ensuring they receive the very best service. Alongside contact with our customers, you will also be working closely with our team of Automotive professionals, troubleshooting where needed, ensuring we meet our service levels and keep our customers and network up to date at all times!
How will we support you?
You will receive a friendly welcome from our team and you'll be provided with a proven induction training plan to help you learn how we do things. Experienced colleagues will provide you with ongoing guidance, along with support from your Manager and peers.
More about us
Rapid Repair Network are a fast-growing mobile repair service specialising in the repair of bumper scuffs, scratches, dents and small to medium repairs. Our IMI accredited technicians are all highly skilled, performing repairs for a number of large fleets and insurance companies. Our team is very passionate about what we do! They are also friendly, very knowledgeable and go out of their way to help each other.
Who are we looking for?
- We are looking for a patient, empathetic individual with a flair for conversation, rapport building and able to demonstrate a confident telephone manner.
- A team player who is proactive and driven with a desire to help.
- Customer service experience: 2 years (preferred).
- Ability to act on your own initiative.
- Excellent communication skills, able to engage with customers and team members concisely.
- Own transport is preferred due to location and free on site parking is available.
Benefits
- Great working environment
- Ability to progress
- Pension
- Additional staff perks and company events
Customer Services Advisor in Lyndhurst employer: Job Search Place Limited
At Rapid Repair Network, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in the picturesque setting of Minstead, Hampshire. Our commitment to employee growth is evident through our comprehensive training programmes and clear career progression paths, ensuring that every team member can thrive in their role while enjoying a friendly atmosphere filled with camaraderie and collaboration. With competitive salaries, performance-related bonuses, and additional perks, we provide a rewarding environment for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Lyndhurst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rapid Repair Network. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their friendly culture.
✨Tip Number 2
Practice your phone skills! Since you'll be providing support via phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've helped customers in the past. Highlight your ability to listen and resolve issues, as this is key for a Customer Services Advisor role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out in the crowd!
We think you need these skills to ace Customer Services Advisor in Lyndhurst
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love a friendly and approachable tone, so don’t be afraid to show us who you are. Remember, we’re looking for someone who fits into our hardworking culture.
Tailor Your Experience:Make sure to highlight your customer service experience in your application. We want to see how your skills align with what we do here at Rapid Repair Network. Use specific examples that demonstrate your ability to engage with customers and solve problems.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the Customer Services Advisor role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Rapid Repair Network. Understand their services, values, and culture. This will not only help you answer questions more effectively but also show your genuine interest in being part of their friendly and hardworking team.
✨Showcase Your Customer Service Skills
Since the role is all about providing exceptional service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to build rapport and handle challenging situations with patience and empathy.
✨Practice Your Communication Style
As a Customer Services Advisor, clear communication is key. Practice speaking confidently and concisely. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and showcasing your confident telephone manner.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or opportunities for progression within the company. This shows that you’re proactive and genuinely interested in growing with them.
