At a Glance
- Tasks: Support mental health teams with essential admin tasks and make a positive impact on patients' lives.
- Company: Join a passionate organisation dedicated to promoting mental health and wellbeing.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal development.
- Other info: Inclusive employer encouraging applications from all backgrounds, especially those with lived experience.
- Why this job: Be part of a team that values compassion and makes a real difference in the community.
- Qualifications: Experience in administration and strong organisational skills are essential.
The predicted salary is between 25760 - 27476 £ per year.
The Business Support Administrator role supports our Exmouth Community Mental Health Teams. As an Administrator in the team, you will be involved with a wide range of tasks and processes that are intrinsic to ensuring the team is working efficiently and in the best interests of our patients. Administration colleagues provide support to the clinicians to enable them to provide the best care for our patients. It is a role where you can feel like you are making a positive difference to people's lives. This is a substantive position based on site.
Main duties of the job include:
- To provide comprehensive administration support to the Exmouth Adult Community Mental Health Teams that provide for patients aged 18 to 65 years of age.
- Minute-taking and meeting support, formatting documents, answering in-bound calls from patients, families and other health-related professionals.
- Actioning messages appropriately, organising meetings, dealing with incoming and outgoing mail, and any other general administrative duties required by the team.
About us: We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do.
Our values: We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trust's core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion.
Job responsibilities include:
- Taking potentially sensitive, distressing and difficult calls and passing on messages from clients, professionals, carers, family members etc.
- Comprehensive diary management and working from a generic team inbox in Microsoft Outlook to complete administrative tasks from clinicians.
- Meetings administration; booking rooms and organising a suitable date and time for attendees; preparing agendas; taking and distributing formal minutes; distributing papers; recording clear decisions and actions and following these up to check completion; maintaining attendance records.
- Frequently inputting complex and sensitive data relating to people who use our services onto electronic patient records system.
- Adapting to an ever-changing work environment and willingness to learn.
- Complying with trust policies and procedures.
- Ensuring requisitions are dealt with quickly and efficiently on the Agresso purchasing system.
Person Specification includes:
- Planning and Organisational Skills
- Knowledge of IT systems in an administrative role.
- Experience in taking minutes in a professional setting.
- Qualifications: Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
- GCSE English or equivalent.
- Evidence of continuing professional and personal development.
- ICDL (International Computer Driving License), or equivalent experience.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £25,760 to £27,476 a year pro rata (22.5 hours per week).
Business Support Administrator in Lympstone employer: Job Search Place Limited
As a Business Support Administrator with our Exmouth Community Mental Health Teams, you will be part of a compassionate and dedicated workforce that prioritises the wellbeing of both patients and staff. Our inclusive work culture fosters personal and professional growth, offering opportunities for training and development while making a meaningful impact in the community. With flexible working options and a commitment to mental health advocacy, we ensure that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Lympstone
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, especially those who work in administration roles. Attend local events or join online forums to connect with potential employers and learn about job openings before they’re advertised.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to patient care and think about how your skills can contribute to their mission. This will help you stand out as someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your communication skills! As an administrator, you'll be dealing with sensitive information and various stakeholders. Role-play common scenarios with a friend to build your confidence in handling difficult conversations and taking minutes effectively.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications that come directly from candidates who are excited about joining our team. Plus, it shows you’re proactive and really interested in the role.
We think you need these skills to ace Business Support Administrator in Lympstone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Administrator. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Organisational Skills:Since this role requires excellent organisational abilities, share specific examples of how you've managed multiple tasks or deadlines in the past. We want to see how you keep everything running smoothly!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Business Support Administrator role. Familiarise yourself with the key responsibilities like minute-taking, diary management, and handling sensitive calls. This will help you demonstrate your knowledge and show how your skills align with what they need.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've managed multiple tasks and deadlines in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to stay organised and efficient, which is crucial for this role.
✨Demonstrate Empathy and Communication
Since you'll be dealing with patients and professionals, it's important to convey your interpersonal skills. Prepare examples where you've handled difficult conversations or supported someone in distress. This will show that you can communicate effectively and empathetically, which is vital in a mental health setting.
✨Prepare for IT Questions
Brush up on your knowledge of Microsoft Office and any other relevant IT systems. Be ready to discuss how you've used these tools in previous roles, especially for tasks like managing diaries and collating data. This will reassure them that you're tech-savvy and can hit the ground running.
