Receptionist in Lymm

We are looking to appoint a Receptionist/Administrator to join our busy GP practices, who will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills.

Main duties of the job:

• Serve as the primary point of contact for patients, addressing inquiries and providing guidance throughout their healthcare journey.
• Assist with scheduling appointments and managing calendars to ensure timely access to care.
• Maintain accurate patient records through data entry, filing, and documentation management.
• Provide front desk support, including managing multi-line phone systems and greeting patients with professionalism.
• Collaborate with healthcare providers to coordinate care plans and follow-up services.
• Ensure compliance with office management protocols while maintaining a welcoming environment for patients.
• Support administrative functions such as clerical tasks, customer support, and general office duties as needed.

About us:

At Bryn Street Surgery and Railway Surgery, our team is at the heart of everything we do. We are a dedicated, supportive team committed to delivering high-quality patient care while fostering a positive and rewarding working environment for our staff. We pride ourselves on maintaining a professional, calm, and friendly atmosphere where colleagues work collaboratively, support one another, and share a strong commitment to excellence. This positive culture benefits both our team and the patients we serve, helping to create a welcoming and respectful environment for everyone. Staff wellbeing is a key priority within our organisation. We believe that when employees feel valued, appreciated, and supported, they are able to perform at their best and enjoy greater job satisfaction. We actively promote a healthy work-life balance and encourage open communication, teamwork, and professional development.

Job responsibilities:

You will be responsible for the arrangement of clinics, liaising with clinical and admin staff together with patients. You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries and bookings. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy, demanding environment with a range of people and professions, as you will be working in our clinical and administration teams. Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.

CONFIDENTIALITY:

Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. Maintain an awareness of the Freedom of Information Act. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY:

The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures. Comply with Practice health & safety policies by following agreed safe working procedures. Actively report health & safety hazards and infection hazards immediately. Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination. Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines. Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients. Reporting incidents using the organisations Incident Reporting System. Using personal security systems within the workplace according to Practice guidelines. Making effective use of training to update knowledge and skills. Demonstrate safeguarding and promoting the welfare of children and adults at risk.

EQUALITY AND DIVERSITY:

The post-holder will support, promote and maintain the Practices Equality & Diversity Policy. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

OTHER DELEGATED DUTIES:

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Person Specification:

Experience:

• Experience of working in a clinical/NHS setting
• Experience working in primary care
• Experience working with EMIS clinical system

Qualifications:

• GCSE grade A to C in English and Maths
• Qualification in business administration
• Qualification in customer service

Skills:

• IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.