At a Glance
- Tasks: Greet and book patients, conduct satisfaction surveys, and manage queries.
- Company: Join a supportive healthcare team making a difference in the community.
- Benefits: Flexible Saturday shifts, training provided, and opportunities for overtime.
- Other info: Great opportunity for personal growth and teamwork in a dynamic environment.
- Why this job: Be the friendly face of healthcare and help improve patient experiences.
- Qualifications: Minimum Grade C in Maths and English; NHS IT knowledge is a plus.
The predicted salary is between 22000 - 24000 £ per year.
Overview: The role will involve greeting and booking patients upon arrival at the hub site and conducting patient satisfaction surveys. Full induction will be provided. Our hub sites are located across the borough and sessions are available on Saturday from 10:00 to 16:00 at site WA3. Additional hub sites across the Wigan borough offer overtime opportunities.
Main Duties: The role includes booking patients upon arrival, professionally handling queries, informing GP's of any changes to pre booked appointments, ensuring a handover to the service coordinator, returning keys and equipment to the designated place, completing audit checks on every session, and distributing patient surveys.
Job Responsibilities: Demonstrate organisational skills, prioritise workload, meet deadlines, adapt to short notice changes, work flexibly as part of a team, support staff shortages, provide telephony support, maintain good working relationships, and refer to others when necessary. Possess knowledge of NHS IT systems (training provided) and use Microsoft Outlook/Office and Excel spreadsheets effectively.
Qualifications: Minimum Grade C in Maths and English, or equivalents. Knowledge of System One desirable; full training provided.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exemptions Order) 1975 and requires a Disclosure and Barring Service Check to detect any previous criminal convictions.
Hub Receptionist in Lymm employer: Job Search Place Limited
Join our dynamic team as a Hub Receptionist, where you will play a vital role in ensuring patient satisfaction and smooth operations at our hub site in WA3. We pride ourselves on fostering a supportive work culture that values teamwork and flexibility, offering comprehensive training and opportunities for professional growth within the NHS framework. With additional overtime options available across the Wigan borough, this position not only provides meaningful work but also the chance to make a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Receptionist in Lymm
✨Tip Number 1
Get to know the company! Research the hub sites and their values. When you walk in for your interview, show us that you understand what we do and how you can fit into our team.
✨Tip Number 2
Practice your greeting skills! As a Hub Receptionist, you'll be the first point of contact. Role-play with a friend to nail that warm, professional welcome that makes patients feel at ease.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you’ve juggled multiple tasks or adapted to changes on the fly. We love a candidate who can keep things running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen and ready to join our team!
We think you need these skills to ace Hub Receptionist in Lymm
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Hub Receptionist where you'll be greeting patients.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your organisational skills and any experience you have with patient interactions or NHS IT systems. This shows us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to handling queries and managing workloads.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Hub Receptionist. Familiarise yourself with tasks like booking patients, handling queries, and conducting satisfaction surveys. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the job requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or adapted to changes. This will demonstrate your ability to prioritise and work flexibly as part of a team.
✨Brush Up on NHS IT Systems
Even though training will be provided, having a basic understanding of NHS IT systems, especially System One, can give you an edge. If you have experience with similar software, mention it during the interview to highlight your tech-savviness.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a patient complaint or managing a busy reception. Think through potential scenarios and how you would respond, showcasing your problem-solving skills and ability to maintain good working relationships.
