At a Glance
- Tasks: Provide outstanding customer support and manage inquiries throughout the order process.
- Company: Join Tradebe, a leader in sustainable environmental services.
- Benefits: Competitive salary, bonus, flexible benefits, and a contributory pension.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact while helping customers and promoting sustainability.
- Qualifications: Experience in customer support and effective communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Discover Tradebe. Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the UK, we are leaders focused on recycling, energy recovery and circular economy, managing all different environmental liabilities in a sustainable way.
Main purpose of job: Due to continued growth and success, we are looking for proactive and enthusiastic team members who provide excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. In this role, you will understand customer needs, communicate effectively, and exceed internal service levels.
Your responsibilities will include:
- Providing outstanding support to our customers throughout the end-to-end process order to cash life cycle, from inquiry through to invoicing.
- Ensuring excellent communication with Sales, Operations, and Finance teams, and keeping the customer always informed via email and telephone.
- Managing inquiries, sales order creation, completing NCRs, invoice queries, and recording complaints accurately and in a timely way on our SAP system.
- Being the internal buddy for our sales team, ensuring an excellent customer experience from start to finish.
Do you have what it takes?
- Experience of working as one team across multiple telephony channels, personalising each interaction with a customer to provide support during the end-to-end life cycle.
- Experience of detailed communications with customers (Telephone, Email, Live Chat, and written correspondence).
- Processing customer sales orders, dealing with customer requests and using multiple systems on a day-to-day basis.
- Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs.
We expect you to BE ACCOUNTABLE, DRIVE RESULTS, EMBRACE CHANGE, and possess high levels of COLLABORATION!
What's in it for you?
- Competitive salary - £26,000 + Bonus.
- 5% annual bonus.
- Contributory Pension.
- Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre).
Tradebe is committed to guaranteeing selection processes based on merit and skills free of any bias based on age, gender, sexual orientation, religion, or nationality. We believe in equal opportunities, and we work for it.
Customer Support Advisor in Lymm employer: Job Search Place Limited
Tradebe is an exceptional employer, dedicated to fostering a culture of collaboration and accountability within the Environmental Services sector. With a competitive salary, annual bonus, and flexible benefits, employees are empowered to thrive both personally and professionally. Located in the UK, Tradebe offers unique opportunities for growth in a company committed to sustainability and making a positive impact on the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Lymm
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tradebe. Understand their mission and values, especially their commitment to sustainability. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves interacting with customers through various channels, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your teamwork spirit! Highlight any past experiences where you collaborated with others to achieve a goal. Tradebe values collaboration, so sharing examples of how you've worked well in a team can really make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Customer Support Advisor in Lymm
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your experience in customer service and how you’ve effectively communicated with customers in the past. We want to see how you can make an impact!
Showcase Your Skills:Don’t forget to mention your skills in managing inquiries and using systems like SAP. We’re looking for someone who can handle the end-to-end process smoothly, so give us examples of how you've done this before.
Be Personable:Since this role is all about providing excellent customer service, let your personality shine through! Use a friendly tone in your application and show us that you’re enthusiastic about helping customers and being part of our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Tradebe and its commitment to sustainability. Understand their services in recycling and energy recovery, as well as their approach to customer service. This knowledge will help you tailor your answers and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
As a Customer Support Advisor, effective communication is key. Prepare examples of how you've successfully managed customer inquiries in the past, whether through phone, email, or live chat. Highlight your ability to personalise interactions and keep customers informed throughout the process.
✨Demonstrate Team Collaboration
Tradebe values collaboration, so be ready to discuss how you've worked with different teams in previous roles. Share specific instances where you’ve collaborated with sales, operations, or finance to enhance customer experience. This will show that you can thrive in a team-oriented environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Think of scenarios where you turned a negative customer experience into a positive one. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
