At a Glance
- Tasks: Engage with customers via phone, email, and chat to ensure a positive experience.
- Company: Join Veolia, a leader in sustainable solutions with a focus on customer care.
- Benefits: Enjoy 25 days of leave, health support, and discounts at popular retailers.
- Other info: Flexible hours with opportunities for growth and a supportive team environment.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: A passion for customer service and strong communication skills are essential.
The predicted salary is between 28500 - 32000 £ per year.
Position Overview
Salary: Competitive plus Veolia benefits and pension.
Hours: 40 hours per week Monday - Saturday, including a minimum of 2 Bank Holidays per year.
Location: Birchwood Park, Warrington WA3 6FW.
Duration: FTC 6 months (possibility to extend or become permanent).
About the Role
We are seeking a passionate customer service professional to join our Customer Experience Team. In this role you will handle customer interactions across phone, email and live chat, ensuring every customer has a positive experience.
Benefits
- 25 days of annual leave
- Facilities parking and subsidised lunch
- Access to company pension scheme
- Discounts on groceries and well known retailers
- Resources to support physical, mental and financial health
- One paid day leave per year to volunteer and support the community
- Ongoing training and development opportunities
Responsibilities
- Answer and record all inbound calls and emails, ensuring resolutions are arranged and communicated effectively.
- Prioritise customers and find personalised solutions, building strong relationships with internal and external customers.
- Continuously seek ways to improve the customer experience and resolve any challenges.
- Maintain up to date records, adhering to data protection regulations to safeguard customer confidentiality.
- Support the business by promoting Veolia's products and services.
- Develop knowledge and skills proactively, embracing a curious attitude.
- Collaborate with other teams to deliver timely resolutions.
- Achieve targeted growth and provide exceptional service.
- Resolve invoice disputes promptly, negotiate credit notes and invoice adjustments.
- Work alongside credit control to ensure cash is collectable.
- Ensure compliance with Veolia policies and procedures, owning overall team/department objectives.
Qualifications
- Customer first mindset, both face to face and phone.
- Active listening skills and effective communication.
- Team player who thrives under pressure and adapts flexibly.
- Strong planning and organisational skills.
- Attention to detail and a proactive approach.
- Passion for personal and professional growth, exceeding expectations.
- Adaptability to a broad range of activities and changing business needs.
- Speedy typing and a friendly telephone manner.
- Basic understanding of business finance and customer profitability.
- Proficiency with Google Office Applications and quick learning of new systems.
- Initiative and genuine interest in exceeding customer expectations.
Application & EEO
We welcome applicants with minimal customer service and administration experience; transferable skills are valued. As a proud Disability Confident Employer, we offer interviews to disability applicants who opt in to the scheme and meet the minimum criteria. We are committed to ensuring fair treatment without discrimination on any grounds and fostering a diverse and inclusive workplace.
Customer Experience Advisor in Lymm employer: Job Search Place Limited
Veolia is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary alongside generous benefits such as 25 days of annual leave, a company pension scheme, and resources for physical, mental, and financial health. Located in Birchwood Park, Warrington, our vibrant work culture fosters collaboration and personal growth, with ongoing training opportunities and a commitment to community support through paid volunteer days, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Lymm
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor in Lymm
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
