At a Glance
- Tasks: Manage and coordinate the complaints process for energy assessors with a focus on efficiency and compliance.
- Company: Join Elmhurst, a leader in energy assessment and accreditation.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunity to work with key stakeholders and contribute to continuous improvement initiatives.
- Why this job: Make a real difference by improving processes and enhancing assessor training.
- Qualifications: 2+ years in complaints handling or compliance, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Elmhurst is recruiting for a new member of the Auditing and Complaints Handling Team responsible for managing and coordinating the complaints process related to accredited energy assessors, ensuring all cases are handled efficiently, impartially and in line with regulatory and accreditation standards.
What can I expect to do in the role?
- Oversee complaint KPIs and present findings to internal panels.
- Identify trends and recommend initiatives to enhance assessor training and accreditation processes.
- Lead investigations, act as first point of escalation and liaise with key stakeholders, including legal advisors, insurers and government bodies.
- Contribute to risk management, compliance reporting and continuous improvement initiatives.
The role demands strong analytical thinking, integrity and a proactive, customer focused approach.
About You
Our ideal candidate will have:
- Minimum of 2 years' experience in complaints handling, compliance or regulatory environments.
- Excellent written and verbal communication skills.
- High attention to detail and ability to manage sensitive information.
- Strong organisational and time management skills.
Experiences that would be advantageous include:
- Knowledge of energy assessment schemes such as EPC, DEC, SAP etc.
- Experience working within an accreditation or certification body.
- Familiarity with relevant legislation, for example GDPR and consumer protection laws.
Complaints Coordinator in Lutterworth employer: Job Search Place Limited
Elmhurst is an exceptional employer that values integrity and customer focus, providing a supportive work culture where employees can thrive. With opportunities for professional growth and development in the auditing and complaints handling sector, team members are encouraged to contribute to meaningful initiatives that enhance industry standards. Located in a dynamic environment, Elmhurst offers a collaborative atmosphere that fosters innovation and continuous improvement.
