At a Glance
- Tasks: Deliver exceptional customer service and support clients at various locations across London.
- Company: Join Lexington Reception Services, a leader in bespoke concierge-style service.
- Benefits: Enjoy free meals, flexible hours, 28 days holiday, and career development opportunities.
- Other info: Flexible working options available to fit your lifestyle.
- Why this job: Be part of a dynamic team that values integrity and exceptional service.
- Qualifications: Strong communication skills and previous experience in a similar role.
The predicted salary is between 25000 - 30000 £ per year.
Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service. Working closely together with our clients, we provide a bespoke, sophisticated and first-class concierge style service that reflects the environment expected by our client's community.
Overall purpose of the role
To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties are carried out to the highest standard at various locations across London.
Personal Profile
Professional and well presented with integrity and a positive and can-do attitude. Passionate about delivering exceptional service and take responsibility for your contribution to the team. Flexible and able to fit into different teams to support operations efficiently and meet different clients' expectations.
Operational Skills
Reception Services is responsible for all Receptions across the client offices. The core service hours of Reception Services are 07.00 - 19.00, working Monday to Fridays, 40 hours per week.
Responsibilities
- Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk.
- Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome "Good Morning/Good Afternoon" and their name once established.
- Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey.
- Aim to provide an update to any visitors waiting for verification in reception every five minutes.
- Welcome and escort guests to meeting rooms, taking coats and luggage as required.
- Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host's arrival.
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Continually develop client knowledge and share that information with the team.
- Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
- Answer calls as per the required standards and deliver messages in a timely manner.
- Assist with hospitality duties (required only on some sites).
- Assist with any ad hoc duties as required.
Team Work and Communication
- Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
- Liaise with conference floors and concierge (if applicable) to ensure the smooth arrival of the host's client.
- Communicate to the Reception Supervisor any new/on-going/potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email.
- Communicate effectively with the conference team, the hospitality team and the reservations team on new bookings, changes to existing bookings and on any cancellations.
- Provide assistance according to business needs e.g. lunch, cover annual leave cover etc.
- Take part in the cross training program which covers all areas of the department, when available.
Personal Presentation
- Maintain a professional, polite and considerate manner at all times.
- Adhere to uniform and presentation standards as per the dress policy.
- Please note that you will need to comply with the individual site standards and procedures which you will be informed of during your training.
What can you bring?
- Excellent standard of communication skills, verbal and written.
- Excellent working in a team or alone.
- Previous experience in a similar role/administration.
Working pattern
Monday - Friday
Benefits
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part-time roles, because life doesn't run on a 9-5 schedule.
- Plenty of time to unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life's important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
LRS - Support Receptionist employer: Job Search Place Limited
Lexington Reception Services (LRS) is an exceptional employer that prioritises service excellence and employee satisfaction. With a strong focus on professional development, flexible working arrangements, and generous benefits such as free meals and paid volunteering days, LRS fosters a supportive work culture that empowers staff to thrive in their roles across various prestigious locations in London.
StudySmarter Expert Advice🤫
We think this is how you could land LRS - Support Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Research Lexington Reception Services and understand their values and what they stand for. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get the chance to meet someone from LRS, whether it's at a networking event or an interview, be sure to showcase your personality. Smile, maintain eye contact, and don’t forget to use their name when you greet them. It’s all about making that personal connection!
✨Tip Number 3
Practice your communication skills! Since this role is all about delivering exceptional customer service, being articulate and friendly is key. Try role-playing common reception scenarios with a friend to build your confidence and polish your responses.
✨Tip Number 4
Finally, don’t hesitate to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the LRS family. Good luck, we believe in you!
We think you need these skills to ace LRS - Support Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the LRS role. Highlight your relevant experience and skills that match the job description, especially your ability to provide excellent service and work well in a team.
Be Professional Yet Approachable:While we love a friendly vibe, remember to keep it professional. Use clear and concise language, and make sure to proofread your application for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Lexington Reception Services. Understand their values, mission, and the type of service they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Greeting Skills
Since the role involves greeting clients and guests, practice your welcoming phrases. Make sure you can confidently say 'Good Morning/Good Afternoon' with a smile. Role-play with a friend to get comfortable with making eye contact and using names when appropriate.
✨Showcase Your Team Spirit
Be prepared to discuss examples of how you've worked well in a team. Highlight your flexibility and ability to adapt to different team dynamics. Mention any experiences where you’ve supported colleagues or contributed to a positive team environment.
✨Dress to Impress
First impressions matter, especially in a client-facing role. Ensure you adhere to the dress policy and present yourself professionally. Choose an outfit that reflects the sophisticated environment of LRS, as this will demonstrate your understanding of their standards.
