At a Glance
- Tasks: Coordinate front desk operations and ensure a welcoming environment for all visitors.
- Company: Join Jump Trading, a dynamic company with a focus on exceptional workplace experiences.
- Benefits: Enjoy private medical insurance, pension schemes, and paid parental leave.
- Other info: Fast-paced environment with opportunities to interact across various teams.
- Why this job: Gain valuable insights into office operations while enhancing your professional skills.
- Qualifications: 2+ years in office administration or customer service; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Workplace Experience Coordinator, you will serve as an integral member of the team and Jump, ensuring the seamless operation of our busy London reception front desk. This role is highly administrative in nature and encompasses a wide array of responsibilities focused on maintaining organizational efficiency, managing front desk operations, and supporting company-wide initiatives for our UK-based employees. In addition, this role will play a major part in upholding Jump's world-class standards and delivering a white glove service to all employees and visitors. As the face of Jump Trading London, the Workplace Experience Coordinator will help create an exceptional first impression and a consistently outstanding experience for everyone who walks through our doors.
What You’ll Do
- Support the London Workplace Experience team and collaborate with global WPS counterparts to align with WPS strategy and goals.
- Maintain a highly productive, guest-ready office environment, managing guests, deliveries, vendor services, phone calls, and correspondence.
- Deliver white glove service to London leadership, employees, and visitors; act as an ambassador of Jump's culture in all interactions.
- Maintain office procedures, internal documentation, and communication channels.
- Manage front desk operations, serving as the first point of contact for employees, guests, and vendors.
- Oversee incoming and outgoing activities, including deliveries, phone calls, and correspondence.
- Provide cross-departmental administrative support (e.g., Tech Services, Facilities, Travel, Talent Development, Recruiting, HR) to strengthen engagement and retention.
- Streamline front desk administrative work, tools, and reporting to improve efficiency, visibility, and decision making.
- Use data and feedback to identify root causes of recurring issues and pilot creative, compliant solutions that can be scaled.
- Other duties as assigned and needed.
Skills You’ll Need
- At least 2+ years of experience in an office administration and/or customer service/support environment.
- Strong interpersonal skills - an upbeat, client service, can-do attitude.
- Excellent organisational skills and meticulous attention to detail.
- Strong verbal and written communication skills.
- Strong time management and prioritisation skills.
- Team player, able to take direction as well as show initiative.
- Good judgment with respect to sensitive subject matter - able to uphold a strict level of confidentiality.
- Ability to work in a fast-paced and challenging environment.
- Good working knowledge of Word, Excel, PowerPoint and Outlook.
- Reliable and predictable availability. The role is strictly an onsite, five day a week role.
Why This Role?
This position offers a unique opportunity to gain broad exposure to Jump's operations and culture while building valuable professional skills. As a Workplace Experience Coordinator, you'll have a front row seat to the inner workings of our London office, allowing you to interact with a wide range of teams and stakeholders. By contributing to both day-to-day operations and company-wide initiatives, you'll develop a deep understanding of our organisation while honing your administrative, interpersonal and abilities.
Benefits
- Private Medical, Vision and Dental Insurance
- Travel Medical Insurance
- Group Pension Scheme
- Group Life Assurance and Income Protection Schemes
- Paid Parental Leave
- Parking and Commuter Benefits
Workplace Experience Coordinator in London employer: Job Search Place Limited
Jump Trading is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the heart of London. As a Workplace Experience Coordinator, you will enjoy comprehensive benefits including private medical insurance, a group pension scheme, and paid parental leave, all while being part of a dynamic team that values collaboration and innovation. This role not only provides a unique opportunity to engage with various departments but also fosters a supportive environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Jump or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to workplace experience. Think about how you can showcase your organisational skills and attention to detail – these are key for the role!
✨Tip Number 3
Dress to impress! As the face of the company, your appearance matters. Make sure you look professional and approachable, reflecting the white glove service Jump is known for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Workplace Experience Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Workplace Experience Coordinator role. Highlight your administrative experience and any customer service roles you've had, as these are key to impressing us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're excited about joining Jump. Mention how you can contribute to maintaining our world-class standards and delivering that white glove service.
Show Off Your Organisational Skills:Since this role is all about keeping things running smoothly, make sure to demonstrate your organisational prowess in your application. Share examples of how you've managed multiple tasks or projects effectively in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Culture
Before your interview, take some time to research Jump's culture and values. Understanding their commitment to delivering a white glove service will help you align your answers with what they’re looking for in a Workplace Experience Coordinator.
✨Showcase Your Organisational Skills
Since this role is highly administrative, be prepared to discuss specific examples of how you've maintained organisational efficiency in previous positions. Highlight your attention to detail and how it has positively impacted your work environment.
✨Demonstrate Strong Interpersonal Skills
As the face of Jump Trading London, your ability to connect with people is crucial. Practice articulating how you've successfully managed guest interactions and provided exceptional customer service in past roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Think of scenarios where you've identified root causes of issues and implemented creative solutions, as this will show your proactive approach to challenges.
