At a Glance
- Tasks: Ensure guest safety and support in a vibrant venue atmosphere.
- Company: Join Incipio, where we create beautiful spaces for unforgettable experiences.
- Benefits: Enjoy fair pay, free therapy, career growth, and discounts on food and drink.
- Other info: Be part of a diverse team that celebrates individuality and inclusivity.
- Why this job: Make a real difference by supporting guests and ensuring their safety.
- Qualifications: Experience in late-night venues, strong communication, and a caring attitude.
The predicted salary is between 30000 - 40000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. The Welfare Officer's role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities.
WHAT YOU'LL BE GETTING UP TO
- Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through:
- Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
- Unwanted attention
- Being left alone by friends / colleagues
- Limited access to phones / internet to book transport
- Showing signs of distress
- Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by Door Supervisors. Ensure the guest involved is:
- Taken to the nominated welfare space, away from loud music and crowds
- Reunited with friends or colleagues
- Offered water
- Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc)
- Able to leave the venue without risk of personal injury
- Support the Manager on duty and SIA Door Supervisors during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required.
- Log all interventions of welfare in the 'Welfare Log' at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales.
WHO YOU WILL BE
- WAVE Trained
- Caring and empathetic
- A great communicator
- Have a calm head in what can be overwhelming situations
- Someone with experience within late night bars / venues as either an operator or security
- Strong spatial awareness
- Friendly, approachable and helpful
- Able to multitask
- Be extremely reliable, trustworthy and have integrity
BENEFITS & BEST BITS
- Transparent and fair TRONC Payments
- Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio
- Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
- Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
- Company awards to celebrate team and regular events
- Incipio FC + Seasonal Socials
- Enhanced Maternity, Paternity and Adoption leave
- 50% discount for food and drink in all of our venues
EQUAL OPPORTUNITIES EMPLOYERS
We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!
Venue Welfare & Safety Lead in London employer: Job Search Place Limited
Incipio is an exceptional employer that prioritises the well-being of both its guests and team members, fostering a vibrant and inclusive work culture. With benefits like free therapy through Self Space, career development opportunities, and regular team celebrations, employees are supported in their personal and professional growth. Located in a dynamic environment, Incipio offers a unique chance to make a meaningful impact while enjoying a 50% discount on food and drink across all venues.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Welfare & Safety Lead in London
✨Tip Number 1
Get to know the venue! Before your interview, pop in and familiarise yourself with the space. This shows you're genuinely interested and gives you a chance to observe how the team interacts with guests.
✨Tip Number 2
Network like a pro! Chat with current staff or even regulars if you can. Building connections can give you insider info about the role and might just help you stand out when it comes to hiring.
✨Tip Number 3
Show off your skills! During the interview, share specific examples of how you've handled tough situations in the past. Whether it's dealing with intoxicated guests or supporting vulnerable individuals, real-life stories make a big impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining the Incipio family!
We think you need these skills to ace Venue Welfare & Safety Lead in London
Some tips for your application 🫡
Show Your Caring Side:In your application, let us see your caring and empathetic nature shine through. Share experiences where you've supported others, especially in challenging situations, as this is key for the Venue Welfare & Safety Lead role.
Be a Great Communicator:We want to know how you communicate effectively! Highlight any past roles or experiences where you’ve had to interact with guests or team members, especially in busy environments. Clear communication is vital for ensuring everyone's safety.
Demonstrate Your Experience:If you've worked in late-night venues or have security experience, make sure to mention it! We’re looking for someone who understands the dynamics of such environments, so share relevant stories that showcase your skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Incipio!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Venue Welfare & Safety Lead. Familiarise yourself with the key tasks like monitoring guests, supporting the bar team, and logging interventions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As this role requires a caring and empathetic approach, think of examples from your past experiences where you've supported others in challenging situations. Be ready to discuss how you would handle vulnerable guests and ensure their safety, as this will highlight your suitability for the position.
✨Communicate Clearly
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. During the interview, be sure to listen actively and respond thoughtfully to questions, demonstrating that you can maintain a calm head in overwhelming situations.
✨Prepare Questions
Interviews are a two-way street, so prepare some thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the environment aligns with your values and work style.
