At a Glance
- Tasks: Manage tenancy documents and ensure excellent customer service for landlords and tenants.
- Company: KFH, London's largest property services group with a collaborative culture.
- Benefits: Comprehensive training, career progression, and a range of company benefits.
- Other info: Opportunity to grow within a reputable company focused on continuous improvement.
- Why this job: Join a dynamic team and enhance your skills in property management.
- Qualifications: Proven experience in administration and outstanding communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At KFH, we are London's largest property services group - and we're growing. As part of the Lomond group, our services span sales, lettings, block management, surveying, and financial services.
What's the role? You will report into our Assistant Manager.
Responsibilities of an administrator include:
- Prepare renewal of tenancy letters, addendums, statements of account, offer confirmation letters and Tenancy Agreements.
- Email completed documents to landlords and tenants, deal with any follow up queries from landlords or tenants, prepare any amended documentation as necessary and once approved email to the relevant parties.
- Ensure customer service standards are maintained by answering the telephone and responding to emails.
- Process payments through Sage Pay for Rent or Landlord letting fees.
- Renew tenant's deposits on the TDS website upon renewal and email the tenant the new deposit certificate in a timely manner.
At KFH we are looking for an administrator with a proven track record in a similar role, an administrator that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.
At KFH, you'll be part of a collaborative team that values integrity, customer service, and continuous improvement. We provide comprehensive training, career progression, and access to a wide range of company benefits.
Tenancy Management Administrator in London employer: Job Search Place Limited
At KFH, we pride ourselves on being London's largest property services group, offering a dynamic work environment that fosters collaboration and integrity. Our commitment to employee growth is evident through comprehensive training programmes and clear career progression paths, ensuring that you can thrive in your role as a Tenancy Management Administrator. With a strong focus on customer service and a supportive team culture, KFH provides an excellent platform for those looking to make a meaningful impact in the property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Management Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services industry. Let them know you're on the lookout for a Tenancy Management Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Think of examples where you've gone above and beyond for clients. At KFH, they value outstanding communication, so be ready to showcase your strengths!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. We recommend checking out KFH directly through our website. Tailor your application to highlight how you can contribute to their collaborative team culture.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and reinforces your commitment to delivering excellent customer service.
We think you need these skills to ace Tenancy Management Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in tenancy management or similar roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent customer service and how you can contribute to our team at KFH. Keep it friendly and professional!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Tenancy Management Administrator. Understand the processes involved in preparing tenancy documents and handling queries from landlords and tenants. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since outstanding communication is crucial for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you resolved issues or provided excellent customer service, as these stories will resonate well with the interviewers.
✨Demonstrate Your Customer Service Passion
KFH values excellent customer service, so be ready to discuss your approach to maintaining high standards. Share specific instances where you went above and beyond for a client or handled a challenging situation with grace and professionalism.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and training opportunities. This not only shows your interest in the role but also helps you gauge if KFH is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
