We are seeking an experienced mental health manager to join our exciting new project, working with those engaging in gambling harms behaviours and affected others. The role will include overseeing various workstreams to the service, including: crisis de-escalation, casework, psychoeducation workshops and facilitating a space for peer‐led activities. You will have a small team of support workers and volunteers to manage.
Your role as a team manager will be to directly support a team of support workers and volunteers in all areas of the service. You will aid in de‐escalating those in a state of crisis which is exacerbated or influenced by gambling related behaviours. You will be expected to manage crises and your team, within a drop‐in model. You will be expected to hold your own caseload of clients, providing 1:1 bespoke advice surrounding gambling and mental health support. In addition, you will aid in overseeing peer‐led psychoeducation groups addressing root causes of gambling and a safe environment for loved ones to build meaningful peer connections. We are seeking autonomous, creative individuals with experiences of working with behaviours around addiction and direct management responsibilities.
Key Responsibilities Lead and empower a team of varied personalities and skills
Work closely with senior managers, stakeholders including commissioners
De‐escalate immediate mental health crises
Co‐produce and facilitate various psychoeducation workshops
Hold your own caseload of clients; providing advice and support on various matters eg financial management, debt, housing and other social issues pertaining to gambling behaviours
Work autonomously and proactively
Co‐produce and hold a safe environment for peer‐led activities
Engage in extensive outreach across the borough of Hounslow
Work within an integrative model with existing clinical pathways: collaborative working with NHS and Public Health colleagues
Ensure all documentation is complete, accurate, and compliant with relevant legislation and guidance
Finalise case reports, including clear outcomes of preventative measures in place
Work collaboratively with internal teams and stakeholders to gather outstanding information
Management of own safeguarding disclosures and incidents, in line with West London Mind Safeguarding Policy.
Person Specification Minimum of 1 year working in mental health services
Minimum of 1 year working with those impacted by addiction
Minimum of 1 year of line management
Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
Understanding of relevant legislation and policies
Experience of working with vulnerable individuals
Ability to work independently and deliver within the tight deadlines
Creative and flexible approach to working with individuals
Ability to manage sensitive information under GDPR with professionalism and confidentiality.
Ability to deal with stressful and difficult situations in a calm manner and de‐escalate challenging situations if they occur.
Awareness of issues in mental health service provision
A good understanding of mental health conditions
Experience of working with vulnerable individuals
Creative and flexible approach to working with individuals
Ability to deal with stressful and difficult situations in a calm manner and de‐escalate challenging situations
Ability to prioritise and manage workload
Empathy and non‐judgemental approach
Good verbal and written communication skills
Good IT skills including Word, Outlook, Salesforce, Excel and PowerPoint.
Desirable Full UK driving licence and car owner
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