At a Glance
- Tasks: Lead the reception team, ensuring a warm welcome and smooth office operations.
- Company: Join a dynamic global company located at Paddington Station.
- Benefits: Competitive salary, professional development, and a vibrant workplace culture.
- Other info: Opportunity for growth and training in health and safety.
- Why this job: Be the face of the company and make a real impact on visitor experiences.
- Qualifications: Exceptional customer service skills and experience in office coordination.
The predicted salary is between 30000 - 40000 £ per year.
As the Corporate receptionist of one of the business addresses in Paddington, you will be warm, welcoming, and always engaged with the occupiers, their visitors, and our clients. The building is located at Paddington Station. You will be a proactive and organised individual to oversee essential office functions, optimise meeting room usage and manage daily office operations. You will be working very closely with the Head of Facilities. You will be creative, not afraid of challenges, and will take charge of reception and its areas.
Duties and Responsibilities
- Take full ownership and accountability of the reception and all associated areas, ensuring they are kept in the best possible order at all times, liaising with cleaners, facilities and other departments as necessary.
- Ensure the reception area and communal spaces are well-maintained and presentable.
- Support internal events and office gatherings, coordinating logistics and refreshments.
- Oversee meeting room bookings, ensuring fair and efficient allocation.
- Manage the scheduling of larger meetings and ensure necessary resources are available.
- Troubleshoot any booking conflicts or room availability issues.
- Manage coffee machines, beverage supplies, and kitchen essentials to enhance employee experience.
- Monitor the standard of communal and welfare areas, liaising with cleaning contractors to maintain high levels of hygiene.
- Coordinate with external service providers for office maintenance and support needs.
- Conduct routine checks on office security and CCTV monitoring to identify and address facility-related concerns.
- Ensure the St James folder, manual, occupiers procedures, phone database are up to date. Deliver monthly reports and appropriate FOH data as required.
- Receive/answer calls promptly and efficiently, identifying the callers' requirements and transferring calls as appropriate.
- Manage difficult calls and/or distressed callers in a calm and professional manner.
- Report accidents or incidents where appropriate.
- Stand to greet all visitors to the building.
- Adhere to St James policies and procedures, code of conduct and be fully conversant with emergency procedures in relation to Health & Safety issues.
- Act as a point of contact for HR-related office initiatives, fostering a positive and inclusive workplace culture.
- Play an active role in P&C team meetings and team bonding activities.
- Perform any other duties as deemed necessary to support the client, customer, colleagues and St James.
- Ability to send laptops overseas to other locations - Global company.
Knowledge and Skills
- Previous experience in delivering exceptional customer service is essential.
- Excellent command of the English language, both verbal and written.
- Experience of using Microsoft Office, PowerPoint and Excel is essential.
- Ability to manage schedules, meeting room bookings, AV of the rooms and office supplies efficiently.
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities according to business demands.
- Proven experience in office coordination, facilities management, or hospitality.
- High level of discretion and professionalism when handling sensitive information.
- Excellent punctuality, outgoing and a can-do/proactive attitude.
- Fire warden, first aid and IOSH may be required for this position, or willingness to be trained to obtain.
- Innovative and creative.
Team Leader Corporate Receptionist in London employer: Job Search Place Limited
As a Team Leader Corporate Receptionist at our prestigious Paddington location, you will thrive in a dynamic and supportive work environment that values creativity and proactive engagement. We offer competitive benefits, opportunities for professional growth, and a culture that prioritises inclusivity and teamwork, ensuring that every employee feels valued and empowered to make a meaningful impact. Join us in a role where your contributions directly enhance the experience of our clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Corporate Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader Corporate Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
