At a Glance
- Tasks: Lead client success strategies and build strong relationships with enterprise clients.
- Company: Join Dun & Bradstreet, a global leader in business data and analytics.
- Benefits: Competitive salary, growth opportunities, and a collaborative work environment.
- Other info: Dynamic role with opportunities for innovation and continuous learning.
- Why this job: Make a real impact by helping clients unlock value and achieve their goals.
- Qualifications: Experience in client success or account management with strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
Shape the Future with Dun & Bradstreet. At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We're a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what's next? Join us!
We're looking for a Senior Client Success Director to lead and grow some of D&B's most critical Global Enterprise Financial Services relationships. In this role, you will serve as the primary point of accountability for delivering exceptional service and measurable outcomes by owning the end-to-end client success strategy. Acting as a trusted advisor, you'll bring the full breadth of D&B's capabilities - data, insights, innovation, and service excellence - to help clients unlock value and achieve their strategic goals.
Key Responsibilities- Accountable for the full customer lifecycle across assigned Enterprise accounts, ensuring successful adoption, value realization, and long term satisfaction with D&B solutions while driving footprint growth and supporting renewal success.
- Partner closely with Sales and Client Success leadership to assess client engagement opportunities, considering risk, spend, and growth potential, and coordinate cross functional post sales teams to deliver all contracted services.
- Build and maintain strong executive relationships with CIOs, CTOs, and senior stakeholders, influencing strategic decision making and ensuring measurable business outcomes through tailored D&B value plans.
- Independently manage and expand senior level client relationships through regular face to face interactions, gathering intelligence on technology infrastructure, strategic priorities, and opportunities to deepen partnership.
- Design and track meaningful KPIs and metrics to demonstrate ROI on D&B solutions, reporting findings to both internal stakeholders and client leadership teams.
- Lead and deliver structured service reviews - preferably in person - to evaluate solution adoption, progress key initiatives, and assess overall client sentiment.
- Drive strategic account planning by sharing insights gained from service relationships, enabling Sales teams to identify growth opportunities and competitive displacement strategies.
- Shape future service engagement plans, including retention strategies, value driven initiatives, expansion opportunities, and risk mitigation programs.
- Develop specialist knowledge of clients' industries, advising on market dynamics, peer best practices, and optimal use of D&B solutions to support transformation and growth.
- Collaborate within a matrixed account team and influence senior user communities to align on strategic goals, championing the capabilities and value of D&B's offerings.
- Identify risks that may prevent clients from achieving their business objectives and lead virtual teams in developing mitigation strategies and recovery plans.
- Extensive experience supporting large global enterprise clients, ideally within data and analytics or other highly technical solution environments.
- Strong customer success or account management background with complex enterprise offerings, with a proven track record of driving retention through effective client engagement.
- Exceptional collaboration, communication, and influencing skills, with the ability to build strong relationships at all business levels.
- Commercially aware and client centric, with strong service and project management capabilities.
- Self starter with an ownership mindset - proactive, curious, and committed to problem solving and delivering measurable outcomes.
- Innovative thinker who seeks new approaches to achieve objectives and continuously improve.
- Growth mindset with a commitment to ongoing learning, skill development, and knowledge expansion through both formal and informal channels.
Strategic Enterprise Client Success Director in London employer: Job Search Place Limited
At Dun & Bradstreet, we pride ourselves on being an exceptional employer that fosters a culture of creativity, collaboration, and continuous growth. Our commitment to employee development is reflected in our comprehensive training programmes and opportunities for advancement within a diverse global team. Located in a vibrant environment, we offer competitive benefits and the chance to make a meaningful impact by helping clients navigate their strategic goals through data-driven insights.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Enterprise Client Success Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their goals. Practice common interview questions and come up with examples that showcase your skills in client success and strategic thinking.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the position and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team at Dun & Bradstreet.
We think you need these skills to ace Strategic Enterprise Client Success Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Enterprise Client Success Director role. Highlight your experience with large global enterprise clients and how you've driven retention through effective engagement. We want to see how you can bring value to D&B!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage client relationships and deliver measurable outcomes. Use metrics where possible to show how you've positively impacted previous employers. Numbers speak volumes!
Be Authentic:Let your personality shine through in your application. We value creativity and bold ideas, so don’t be afraid to express your unique approach to client success. Show us why you’re passionate about helping clients achieve their strategic goals!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can ensure your application gets the attention it deserves. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Client Success Strategies
Before the interview, brush up on your knowledge of client success strategies, especially in the context of data and analytics. Be ready to discuss how you've successfully managed client relationships in the past and how you can apply those experiences to help Dun & Bradstreet's clients achieve their goals.
✨Demonstrate Your Analytical Skills
Since the role involves driving measurable outcomes, prepare to showcase your analytical skills. Bring examples of how you've tracked KPIs and demonstrated ROI in previous roles. This will show that you understand the importance of data in shaping client success.
✨Build Rapport with Key Stakeholders
Familiarise yourself with the types of executives you'll be interacting with, like CIOs and CTOs. Think about how you can build rapport with them during the interview. Perhaps share insights on industry trends or challenges they might face, demonstrating your understanding of their needs.
✨Showcase Your Problem-Solving Mindset
Be prepared to discuss specific challenges you've faced in client management and how you overcame them. Highlight your proactive approach and innovative thinking. This will resonate well with Dun & Bradstreet's emphasis on creativity and collaboration.
