At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales performance.
- Company: Join Horace, a leading men's grooming brand with a fun and inclusive culture.
- Benefits: Enjoy a healthy work environment, company seminars, and access to retail management tools.
- Other info: Diversity is celebrated here; all backgrounds are welcome!
- Why this job: Be a brand ambassador and make a real impact in the grooming industry.
- Qualifications: 3+ years of retail management experience and a passion for customer satisfaction.
The predicted salary is between 35000 - 45000 £ per year.
About Horace
Horace helps all men feel good in their own skin. Founded in 2016 by Marc Terlet and Kim Mazzilli, Horace creates timeless, high-end, yet accessible skincare and fragrances. With our inclusive, fun, and honest approach, Horace has become a leader in men's grooming in France and is soon to be a leader worldwide. Horace is available in 20 boutiques, on Amazon, and through a network of premium retailers globally, including the MoMA and Galeries Lafayette.
Mission
As a member of the Retail team and reporting to our Retail Director, your role will be to manage your team and drive the commercial performance of your boutique to create an unforgettable customer experience. Your responsibilities will include:
- Customer Service Excellence: Ensuring impeccable service by advising customers on Horace products and skincare routines while accurately meeting their needs.
- Performance Management: Setting ambitious weekly and daily objectives and driving commercial KPIs with your team.
- Management & Coaching: Recruiting, retaining, training, and coaching your team to enable them to perform at their best every day.
- Operational Management: Implementing and monitoring boutique procedures, ensuring rigorous stock management, and creating optimized staff schedules.
- Field Strategy: Acting as a key player on the floor while developing a long-term commercial strategy for your point of sale.
1-Year Objectives
- Month 1: Full immersion into the Horace universe, mastery of the product catalog, and taking over team animation and initial performance indicators.
- Month 6: Stabilizing the boutique's commercial performance and achieving full autonomy in recruitment and team training.
- Month 12: Achieving annual turnover targets and positioning the boutique as a benchmark for customer experience and team cohesion.
Profile
Hard Skills & Technical Expertise
- Retail Experience: You have at least 3 years of experience as a Store Manager.
- Business Steering: Strong ability to analyze sales indicators and resolve operational issues proactively.
- Administrative Management: Mastery of stock management, inventories, and schedule optimization.
Key Competencies & Soft Skills
- Natural Leadership: You know how to inspire, motivate, and unite a team around common goals.
- Results-Oriented: Dynamic and ambitious, you have a strong culture of numbers and customer satisfaction.
- Proactivity: You enjoy taking initiative and proposing innovative solutions for your point of sale.
- Brand Ambassador: You are passionate about the grooming industry and embody Horace's values of accessibility and honesty.
Equal Opportunity & Inclusion
At Horace, we are convinced that a diversity of profiles is a strength that enriches our creativity and our vision. We are committed to ensuring equal opportunity and a fair recruitment process. All applications are considered without distinction of gender, age, origin, religion, sexual orientation, or disability.
Culture Tools: Access to retail management tools.
The Plus: 2 company seminars per year and a healthy work environment built on respect and initiative.
Recruitment Process
- Initial screening with our Head of Talent Acquisition to get to know you and understand your career goals.
- Interview with our Retail Director to discover our field operations and answer your questions.
- Interview with our CMO.
- Reference checks with former managers.
Offers are generally sent within 48 hours following the final stage.
Store Manager London employer: Job Search Place Limited
Horace is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is empowered to thrive. With a strong focus on employee growth through comprehensive training and development opportunities, you will be part of a dynamic team dedicated to delivering outstanding customer experiences in the heart of London. Enjoy unique benefits such as company seminars and access to retail management tools, all while contributing to a brand that values honesty and accessibility in men's grooming.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Horace's products and values. This way, you can show your passion and understanding of what makes them tick, which will definitely impress the hiring team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired your team or tackled challenges head-on. Being able to share these experiences will highlight your natural leadership skills and make you stand out.
✨Tip Number 3
Show off your results-oriented mindset! Be ready to discuss how you've driven sales and improved customer satisfaction in previous roles. Numbers speak volumes, so bring those stats to the table!
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the boutique's strategy and team culture. This shows you're genuinely interested and helps you assess if it's the right fit for you. And remember, apply through our website for a smoother process!
We think you need these skills to ace Store Manager London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the grooming industry shine through. We want to see how you embody Horace's values of accessibility and honesty, so don’t hold back on sharing why you love what we do!
Tailor Your Experience:Make sure to highlight your retail experience and any relevant achievements. We’re looking for someone with at least 3 years as a Store Manager, so be specific about how your past roles have prepared you for this position with us.
Be Results-Oriented:We love numbers! In your application, mention any KPIs you've driven or sales targets you've met. Show us how you’ve made a tangible impact in your previous roles, as this is key to succeeding with us at Horace.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join the Horace team.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Horace
Before the interview, dive deep into the Horace universe. Familiarise yourself with their product range and values. This will not only show your passion for the brand but also help you answer questions about how you can embody their mission of making men feel good in their own skin.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, set ambitious goals, and achieved results. Highlight your natural leadership style and how it aligns with Horace's inclusive approach.
✨Be Results-Oriented
Horace is all about performance management. Be ready to discuss how you've previously analysed sales indicators and driven commercial KPIs. Bring specific numbers or achievements to the table that demonstrate your results-oriented mindset and how you can contribute to the boutique's success.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the company's culture, team dynamics, and future strategies. This shows your genuine interest in the role and helps you assess if Horace is the right fit for you as well.
