At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales performance.
- Company: Join Horace, a leading men's grooming brand with a fun and inclusive culture.
- Benefits: Enjoy a competitive salary, company seminars, and a supportive work environment.
- Other info: Diverse and inclusive workplace committed to equal opportunity.
- Why this job: Be a key player in shaping the future of men's skincare at our Canary Wharf boutique.
- Qualifications: 3+ years of retail management experience and a passion for grooming.
The predicted salary is between 35000 - 45000 £ per year.
About Horace
Horace helps all men feel good in their own skin. Founded in 2016 by Marc Terlet and Kim Mazzilli, Horace creates timeless, high-end, yet accessible skincare and fragrances. With our inclusive, fun, and honest approach, Horace has become a leader in men's grooming in France and is soon to be a leader worldwide. Horace is available in 20 boutiques, on Amazon, and through a network of premium retailers globally, including the MoMA and Galeries Lafayette.
As part of our international growth, we are looking for our future Store Manager (40h) for our second London boutique at Canary Wharf.
Mission
As a member of the Retail team and reporting to our Retail Director, your role will be to manage your team and drive the commercial performance of your boutique to create an unforgettable customer experience.
Responsibilities
- Customer Service Excellence: Ensuring impeccable service by advising customers on Horace products and skincare routines while accurately meeting their needs.
- Performance Management: Setting ambitious weekly and daily objectives and driving commercial KPIs with your team.
- Management & Coaching: Recruiting, retaining, training, and coaching your team to enable them to perform at their best every day.
- Operational Management: Implementing and monitoring boutique procedures, ensuring rigorous stock management, and creating optimized staff schedules.
- Field Strategy: Acting as a key player on the floor while developing a long‑term commercial strategy for your point of sale.
1-Year Objectives
- Month 1: Full immersion into the Horace universe, mastery of the product catalog, and taking over team animation and initial performance indicators.
- Month 6: Stabilizing the boutique's commercial performance and achieving full autonomy in recruitment and team training.
- Month 12: Achieving annual turnover targets and positioning the boutique as a benchmark for customer experience and team cohesion.
Profile
Hard Skills & Technical Expertise
- Retail Experience: You have at least 3 years of experience as a Store Manager.
- Business Steering: Strong ability to analyze sales indicators and resolve operational issues proactively.
- Administrative Management: Mastery of stock management, inventories, and schedule optimization.
Key Competencies & Soft Skills
- Natural Leadership: You know how to inspire, motivate, and unite a team around common goals.
- Results‑Oriented: Dynamic and ambitious, you have a strong culture of numbers and customer satisfaction.
- Proactivity: You enjoy taking initiative and proposing innovative solutions for your point of sale.
- Brand Ambassador: You are passionate about the grooming industry and embody Horace's values of accessibility and honesty.
Equal Opportunity & Inclusion
At Horace, we are convinced that a diversity of profiles is a strength that enriches our creativity and our vision. We are committed to ensuring equal opportunity and a fair recruitment process. All applications are considered without distinction of gender, age, origin, religion, sexual orientation, or disability.
Culture
- Tools: Access to retail management tools.
- The "Plus": 2 company seminars per year and a healthy work environment built on respect and initiative.
Store Manager 40h - Canary Wharf in London employer: Job Search Place Limited
Horace is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are empowered to grow and thrive. As a Store Manager in the dynamic Canary Wharf location, you will benefit from comprehensive training, access to innovative retail management tools, and the opportunity to lead a passionate team dedicated to delivering outstanding customer experiences. With regular company seminars and a commitment to diversity, Horace not only values your contributions but also invests in your professional development, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager 40h - Canary Wharf in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Horace's products and values. This will not only impress your interviewers but also help you connect with the brand's mission of making men feel good in their own skin.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past experiences where you've successfully managed a team or improved customer service. We want to see how you can inspire and motivate others to achieve great results.
✨Tip Number 3
Be proactive during the interview! Bring ideas on how you would drive commercial performance and enhance the customer experience at the Canary Wharf boutique. This shows that you're not just a fit for the role, but also a forward-thinker.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Horace family right from the start.
We think you need these skills to ace Store Manager 40h - Canary Wharf in London
Some tips for your application 🫡
Show Your Passion for Grooming:When you're writing your application, let your love for the grooming industry shine through! Share why you’re excited about Horace and how you embody our values of accessibility and honesty.
Highlight Your Leadership Skills:As a Store Manager, you'll need to inspire and motivate your team. Make sure to include examples of how you've successfully led teams in the past and driven performance. We want to see your natural leadership in action!
Be Results-Oriented:We’re all about numbers and customer satisfaction at Horace. In your application, mention specific achievements or KPIs you've met in previous roles. Show us how you can drive commercial success!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Horace
Before the interview, dive deep into the Horace brand. Familiarise yourself with their product range and values. Being able to discuss how you connect with their mission of making men feel good in their skin will show your genuine interest and alignment with the company.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, achieved targets, or improved customer satisfaction. This will demonstrate your natural leadership abilities and results-oriented mindset.
✨Be Ready with Numbers
Horace is all about performance management, so brush up on your ability to analyse sales indicators. Be prepared to discuss how you've used data to drive commercial success in previous roles. This will highlight your business steering skills and proactive approach to operational issues.
✨Embody the Brand Values
During the interview, make sure to express your passion for the grooming industry and how you embody Horace's values of accessibility and honesty. Share personal anecdotes that reflect these values, as this will position you as a true brand ambassador who can connect with customers and the team alike.
