At a Glance
- Tasks: Welcome customers, manage bookings, and support the service team in a busy environment.
- Company: Join a leading Toyota Centre with a focus on customer satisfaction.
- Benefits: Enjoy 30 days annual leave, health plans, and discounts on car purchases.
- Other info: Great career growth opportunities with ongoing training and support.
- Why this job: Be the face of our service department and make a difference for customers daily.
- Qualifications: GCSE English and Maths, strong communication skills, and a proactive attitude.
The predicted salary is between 29000 - 29000 £ per year.
Location - Isleworth
£29,000 basic salary - plus commission
Work Schedule: Monday - Friday: 8.00am - 6.00pm with 1 hour for lunch & on a Saturday rota (1 in 3 on a rota basis) 8.00am - 1.00pm.
Working within the team at our busy Toyota Centre, the successful candidate will be required to learn all aspects of the service reception. This role is very customer focused dealing with customers who visit the service department when they require work to be carried out on their vehicle, this may be for routine maintenance such as a service or MOT or due to the vehicle breaking down. The service department will deal with the booking of the vehicle and any repairs that are required; acting as the main point of contact for the customer during this process.
As a Service Advisor you will be required to welcome customers to the centre, complete telephone bookings, answer customer queries, administration duties and support the rest of the service team. You will need to be a proficient communicator who is happy dealing with people face to face and also by telephone.
Personal Skills
- Extremely organised, with great attention to detail.
- Flexible, proactive and hard-working.
- Strong people skills - you're approachable and enjoy assisting colleagues.
- Curious, keen to learn and apply your learning in helping customers and colleagues.
- Thrive in a busy, high-pressure environment.
Experience
- Good level of general education - at least GCSE English and Maths.
- IT skills (MS Word, PowerPoint and Excel).
- Previous customer-focused work experience is advantageous, however no specific industry experience is required.
- Driving Licence (preferred).
Benefits
- 30 days annual leave including bank holidays, increasing on tenure.
- Loyalty & Long Service Awards.
- Private Health Plan (Simply Health).
- Car Leasing Scheme (after qualifying period).
- Discounts on car purchases / repairs / parts.
- Employee Assistance Programme.
- Ongoing training, both in-house and with the manufacturer.
Service Advisor in London employer: Job Search Place Limited
Join our dynamic team at the Isleworth Toyota Centre, where we prioritise a supportive and collaborative work culture that fosters personal and professional growth. With competitive benefits including 30 days of annual leave, a private health plan, and ongoing training opportunities, we ensure our Service Advisors are well-equipped to thrive in a fast-paced environment while delivering exceptional customer service. Experience the unique advantage of working in a vibrant location with a focus on employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in London
✨Tip Number 1
Get to know the company! Research the Toyota Centre and understand their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with customers, make sure you can confidently talk about your previous experiences. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be proactive! If you have the chance, visit the centre before your interview. This shows initiative and gives you a feel for the environment. Plus, you might even get to chat with current staff and gather some insider tips!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor in London
Some tips for your application 🫡
Show Your Customer Focus:In your application, make sure to highlight any experience you have in customer service. We want to see how you've dealt with customers in the past and how you can bring that experience to our busy Toyota Centre.
Be Organised and Detail-Oriented:Since this role requires great attention to detail, share examples of how you've stayed organised in previous jobs or projects. We love seeing candidates who can juggle multiple tasks while keeping everything on track!
Communicate Clearly:As a Service Advisor, you'll be the main point of contact for our customers. Make sure your written application reflects your communication skills. Use clear and concise language to show us you can convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive, which is a quality we value!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Service Advisor. Familiarise yourself with customer service principles and how they apply to the automotive industry. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role is all about interacting with customers, be ready to showcase your communication skills. Prepare examples of how you've successfully dealt with customers in the past, whether face-to-face or over the phone. This will highlight your ability to connect with people and handle queries effectively.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Service Advisor. Think of specific instances where you've managed multiple tasks or prioritised effectively. Bring this up during the interview to show that you can thrive in a busy environment and keep everything running smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
