At a Glance
- Tasks: Lead daily operations and inspire a high-performing team in a vibrant restaurant.
- Company: Join Meliá, a global hospitality brand with a supportive family culture.
- Benefits: Competitive salary, performance bonuses, hotel discounts, and 29 days' holiday.
- Other info: Opportunities for global career growth and professional development.
- Why this job: Elevate your career while creating memorable guest experiences in a dynamic environment.
- Qualifications: 5+ years in senior restaurant leadership with strong team and guest engagement skills.
The predicted salary is between 40000 - 50000 £ per year.
Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It's knowing that the world is yours - that you can elevate your career across countless destinations, all while being part of one warm, supportive and passionate family.
Department: STK Restaurant
Location: London, UK
Reports to: General Manager / Assistant General Manager
Package: Competitive salary, performance bonus, plus service charge
What's in it for you?
- Competitive compensation package
- Service charge & performance related bonus
- Global career opportunities across 350+ hotels worldwide
- Hotel discounts for you, your friends & family
- Health medical cash plan
- Company pension scheme
- Loyalty rewards & refer a friend bonus
- 29 days' holiday including bank holidays
- Unlimited access to Meliá's global e learning platform
- Career development within an internationally recognised lifestyle hospitality brand
- High street savings through Perks at Work
- Meals on duty
Mission
As STK Senior Restaurant Manager, you will lead the daily operation of one of London's most vibrant dining destinations, ensuring exceptional lunch, dinner and event experiences that reflect the energy, style and sophistication of the STK brand. You will inspire, develop and lead a high performing team while delivering seamless service, maximising guest satisfaction and driving commercial success. Through strong leadership, operational excellence and a passion for hospitality, you will create memorable guest experiences that encourage loyalty, repeat business and continued growth.
Key Responsibilities
- Support the General Manager in the day to day operation and strategic development of STK Restaurant
- Lead and inspire the team to deliver exceptional guest experiences and operational excellence
- Manage restaurant lunch, dinner and event service to ensure smooth and efficient operations
- Work closely with the Sales & Events team to coordinate successful group bookings and private events
- Build strong guest relationships and ensure high levels of customer satisfaction across every service
- Handle guest feedback and resolve complaints professionally, efficiently and confidently
- Drive revenue growth through upselling techniques and proactive business generation
- Create a culture where every team member contributes to sales and guest engagement
- Conduct daily briefings, debriefings and regular management meetings
- Collaborate closely with the Head Chef to continuously improve service standards and team performance
- Support recruitment, onboarding, training and ongoing development of the restaurant team
- Ensure compliance with health & safety, security and company policies
- Monitor departmental performance using financial targets, KPIs and operational reporting
- Analyse revenue, labour and cost controls to support profitability without compromising standards
- Identify opportunities for operational improvement and implement effective solutions
- Maintain high presentation, service and brand standards throughout the restaurant
What we're looking for
- Minimum 5 years' experience in a senior restaurant leadership role within premium or lifestyle hospitality
- Strong background in high volume restaurant and event led operations
- Proven ability to lead, motivate and develop teams in a fast paced environment
- Excellent guest engagement and relationship building skills
- Commercially aware with strong financial and operational understanding
- Experience managing budgets, forecasting and cost control
- Excellent communication, leadership and interpersonal skills
- Highly organised with the ability to adapt quickly and problem solve effectively
- Passion for food, beverage, lifestyle hospitality and memorable guest experiences
- Confident decision maker with strong delegation and presentation skills
- Fluent in English; additional languages are highly valued
- Flexible approach to working hours in line with business demands
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and help build a responsible present and a sustainable future.
Senior Restaurant Manager in London employer: Job Search Place Limited
Meliá offers an exceptional work environment for the Senior Restaurant Manager role, where you can thrive in a vibrant and dynamic setting in London. With a competitive compensation package, extensive career development opportunities across over 350 hotels worldwide, and a strong commitment to employee well-being, Meliá fosters a supportive culture that values diversity and inclusion. Join a passionate team dedicated to delivering memorable guest experiences while enjoying benefits like hotel discounts, health plans, and generous holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Restaurant Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Meliá or similar venues. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for hospitality shine through. Share stories that highlight your leadership skills and guest engagement experiences.
✨Tip Number 3
Research is key! Familiarise yourself with STK's brand values and dining experience. This will help you tailor your conversations and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Meliá family and ready to take on the challenge of leading a top-notch restaurant.
We think you need these skills to ace Senior Restaurant Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion for creating memorable guest experiences and how you've led teams to success in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at Meliá!
How to prepare for a job interview at Job Search Place Limited
✨Know the STK Brand Inside Out
Before your interview, dive deep into understanding the STK brand. Familiarise yourself with their unique dining experience, menu offerings, and overall vibe. This will not only show your genuine interest but also help you articulate how your leadership style aligns with their mission of delivering exceptional guest experiences.
✨Showcase Your Leadership Skills
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Think about times when you inspired your team or improved service standards. Highlight your ability to motivate others and drive commercial success, as this is crucial for the Senior Restaurant Manager role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life restaurant scenarios, such as handling guest complaints or managing a busy service. Practise your responses to these types of questions, focusing on your problem-solving skills and how you maintain high standards under pressure.
✨Demonstrate Your Financial Acumen
Since the role involves managing budgets and driving revenue growth, be prepared to discuss your experience with financial management. Bring examples of how you've successfully controlled costs while maintaining quality, and be ready to talk about your approach to upselling and generating business.
