At a Glance
- Tasks: Lead the reception team, manage reservations, and create a welcoming atmosphere for guests.
- Company: Award-winning restaurant Fallow, known for its sustainable culinary creativity.
- Benefits: Competitive salary, career growth, discounts, and wellbeing initiatives.
- Other info: Opportunities for professional development and fun team socials.
- Why this job: Join a passionate team and shape exceptional dining experiences in a vibrant environment.
- Qualifications: Experience in hospitality leadership, excellent customer service, and strong organisational skills.
The predicted salary is between 30000 - 32450 £ per year.
Fallow was founded by three individuals in May 2019, two chefs Jack Croft and William Murray, and career hospitality entrepreneur James Robson. The essence of this combination makes up much of Fallows DNA, where conscious culinary creativity meets hospitality experience and passion. Fallow's permanent home in St James's market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ 'sustainable restaurant of the year' and the Caterer award for 'best new restaurant'.
As a Senior Receptionist at Fallow, you will take charge of reservations, guest coordination, and front of house operations while mentoring junior team members. Your warm and professional demeanour will set the tone for an exceptional dining experience, ensuring efficiency and excellence in service.
Key responsibilities:- Oversee and manage the reception team, ensuring smooth guest arrivals and departures.
- Handle reservations, seating arrangements, and guest flow to optimize the dining experience.
- Train and mentor junior receptionists, maintaining high standards of service.
- Manage phone and email inquiries, assisting with bookings and special requests.
- Work closely with front of house and management teams to ensure seamless operations.
- Maintain an organized and welcoming reception area.
- Previous experience as a Senior Receptionist or in a similar leadership role within hospitality.
- Exceptional customer service, communication, and organizational skills.
- Ability to multitask and remain calm under pressure.
- A team player with leadership qualities and a proactive attitude.
- Strong attention to detail and problem solving skills.
- Proficient in utilizing the Seven Rooms booking system.
- Competitive salary.
- Career progression.
- Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.
- Wellbeing initiatives.
- Reward and recognition schemes.
- Free welcome lunch for you and a guest.
- 50% restaurant discounts across the group.
- 25% Friends and Family discounts.
- 50% discount on company retail.
- Supplier trips, staff parties and team socials.
- Staff meal during your shift.
- Increased holiday entitlement after three years employment.
- Enhanced parental leave (after one year's employment).
- Sabbaticals (after three years employment).
- Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop up night.
At FALLOW, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well known to be beneficial for our company and, consequently, career advancement.
Senior Receptionist in London employer: Job Search Place Limited
Fallow is an exceptional employer that champions a vibrant work culture where culinary creativity meets hospitality excellence. Located in the heart of St James's market, we offer competitive salaries, extensive career progression opportunities, and a commitment to employee wellbeing through continuous learning programmes and unique benefits like supplier trips and staff socials. Join us to be part of a diverse team that values your contributions and fosters personal growth in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
