At a Glance
- Tasks: Lead and grow our delivery channel, optimising performance and menu offerings.
- Company: Join Giggling Squid, the UK's largest Thai restaurant group with a vibrant culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and 50% off food at our restaurants.
- Other info: Exciting opportunities for travel to Thailand and a supportive team environment.
- Why this job: Make a real impact in a dynamic role with direct CEO visibility and growth potential.
- Qualifications: Experience in delivery roles, strong commercial acumen, and a passion for food.
The predicted salary is between 60000 - 75000 £ per year.
Giggling Squid is one of the UK's most loved Thai eating houses. Founded by Andy and Pranee Laurillard, it has grown to become the nation's largest Thai restaurant group, with 52 restaurants across the country. Built on bold, authentic Thai food, warm hospitality, and a dining experience that feels genuinely different. We’re at an exciting chapter in our journey. We have a delivery business we’re determined to double, and a true commercial leadership role at the heart of it. If you want to work somewhere with big energy, exceptional food, and room to make your mark, you’re in the right place.
The Role
As Senior Delivery Manager, you will be the first specialist in this space at Giggling Squid. This is a rare opportunity to own the delivery channel end to end, with direct CEO visibility, and genuine room to grow with the business. You will take full ownership of a multi‑million‑pound channel with a clear mandate to double it, set the strategic vision, lead our relationship with Deliveroo’s Casual Dining team, and build and develop a team as the channel scales.
What You Will Do
- Commercial ownership: Own the Deliveroo P&L across the full estate and support with setting revenue targets. Lead joint business planning with the Head of Marketing and Deliveroo’s Casual Dining team. Own performance reporting across the estate, tracking key metrics weekly and monthly, translating data into clear commercial recommendations, and leading quarterly reviews with the CEO. Actively manage our Value Programme score to improve in‑app visibility and ranking across all sites.
- Menu and proposition: Own the delivery menu architecture across the estate, driving consistency, channel optimisation, and clear commercial rationale for every listing. Design and test delivery‑specific propositions: bundles, exclusive menu innovation, and promotions. Lead the rollout of new branded packaging across the estate, ensuring a consistent and premium delivery experience from kitchen to doorstep.
- Growth: Own the commercial growth agenda for the channel, identifying and leading new opportunities as the business scales. Run a structured test‑learn programme across the estate so every major decision is evidence‑based. Lead the expansion of our delivery presence into new locations and formats. Manage day to day platform operations across Partner Hub, ensuring listings, pricing, and promotions are always accurate and optimised.
- Team and stakeholders: Build, lead, and inspire the delivery function. Work closely with the Operations Director, Area Managers, and Trainers, monitoring site‑level performance data, and maintaining a clear feedback loop between delivery and the restaurant estate.
What We Are Looking For
You will have significant experience in a delivery or aggregator role, ideally within a restaurant group or at Deliveroo, Uber Eats, or Just Eat. We are looking for someone who brings:
- Deep knowledge of how Deliveroo works: Partner Hub, in‑app ranking, the Value Programme, and the commercial levers that move performance.
- A track record of growing a delivery channel and hitting commercial targets.
- Experience building menus and propositions bespoke to the delivery channel.
- Confident negotiating and managing senior external relationships.
- Someone who can walk into a Deliveroo commercial review in the morning and be in Partner Hub fixing a menu listing in the afternoon.
Commercial acumen, platform expertise, and real drive to build something are what matter most.
What's In It For You
Because here - you’re becoming part of a story, a culture, and a team that lifts each other up. Here’s what we offer:
- Competitive salary
- 25 days holiday
- Company pension
- Our Office is based in Paddington, London (3‑4 days in office / restaurant visits)
- 50% off food at Giggling Squid restaurants
- Long Service Awards - because loyalty should be celebrated
- Trips to Thailand - immerse yourself in the culture that inspires us
Senior Delivery Manager in London employer: Job Search Place Limited
Giggling Squid is an exceptional employer, offering a vibrant work culture that celebrates authentic Thai cuisine and warm hospitality. As a Senior Delivery Manager, you will have the unique opportunity to lead a multi-million-pound delivery channel with direct visibility from the CEO, while enjoying competitive benefits such as 25 days of holiday, a company pension, and immersive trips to Thailand. Join us in our exciting journey to double our delivery business and make a meaningful impact in a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Delivery Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Delivery Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
