At a Glance
- Tasks: Configure and maintain scalable products while optimising user experience through collaboration.
- Company: Join a leading consultancy known for its innovative approach and supportive culture.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work on exciting projects and collaborate with diverse teams.
- Why this job: Make a real impact by enhancing product performance and driving process improvements.
- Qualifications: 3-5 years of experience in product management and strong troubleshooting skills required.
The predicted salary is between 45000 - 55000 £ per year.
This role serves as a key technical resource responsible for configuring and maintaining scalable products to support Bain's External Talent Function (ETF). The role focuses on optimizing the product experience through collaboration with product teams, vendors, and internal stakeholders. The objectives include eliciting and implementing technical solutions aligned with the product roadmap, addressing customer and team support needs, and enhancing operational efficiency through automation and process improvements. Expected outcomes involve reliable application performance, robust troubleshooting capabilities, effective cross-team collaboration, and well-documented technical resources to support product implementations and enhancements.
WHAT YOU WILL DO
- Product management and delivery (50%)
- Partner with stakeholders to translate requirements into product enhancements/requests
- Collaborate where appropriate on pilots, customer communication and training
- Track and analyze key metrics, distilling to critical insights and actionable findings
- Configure technical solutions that are implemented at scale for the product roadmap, appropriately testing and iterating based on customer feedback
- Work with vendor technical/support teams to optimize the Bain experience with the product, submit feature requests, manage bugs, etc.
- Product maintenance and customer support (30%)
- Monitor health of applications, reporting on trends and recommending potential root causes
- Provide 2nd level advanced troubleshooting support for local & regional TSG teams
- Demonstrate advanced technology/product knowledge and advanced troubleshooting abilities
- Act as main technical support for scaled pilots
- Drive process improvements (10%)
- Look for opportunities to leverage automation/scripting to drive process improvements
- Documentation (10%)
- Deliver technical documentation & KB articles to support product pilots, upgrades and enhancements
ABOUT YOU
- 3-5 years of experience; Avature or other systems related experience preferred
- Proficient in troubleshooting and debugging complex technical issues
- Analytical skills to optimize workflows and improve team efficiency through automation, familiarity with automation tools and scripting languages for process improvements
- Strong communication skills to elicit requirements and provide clear updates to stakeholders
- Ability to translate complex technical processes into user friendly documentation to support various stakeholders
- Experience working in a corporate environment
- Experience solving complex issues in software tools and turning findings into actionable next steps
- End User Support & Troubleshooting, Configuration Enhancements & Updates, Evaluations & Reporting or Managed Service Provider experience
- Experience participating in vendor product evaluation, selection, and implementation processes, including requirements gathering, stakeholder alignment, solution comparison, and deployment support
Senior Analyst, TSG Product Management in London employer: Job Search Place Limited
Bain & Company is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior Analyst role in TSG Product Management. Employees benefit from comprehensive professional development opportunities, a commitment to work-life balance, and the chance to contribute to impactful projects that enhance operational efficiency. Located in a vibrant city, Bain offers a dynamic environment where your technical expertise can thrive, supported by a team dedicated to excellence and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst, TSG Product Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to product management and troubleshooting. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've optimised workflows or improved processes in past roles. We want to see how you can translate complex issues into actionable insights that align with the product roadmap.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Analyst, TSG Product Management in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Analyst in TSG Product Management. Highlight your experience with product management, troubleshooting, and any relevant technical skills that align with what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've optimised workflows or improved processes in previous roles. We love seeing tangible results!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Be sure to mention your experience with automation and collaboration with stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting and debugging. Be ready to discuss specific examples of how you've tackled complex issues in the past, as this role demands a solid grasp of technical processes.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing how you've optimised workflows or improved team efficiency through automation. Bring examples of metrics you've tracked and how you've distilled them into actionable insights.
✨Communicate Clearly and Effectively
Strong communication is key for this role. Practice explaining complex technical concepts in a user-friendly way. Think about how you would elicit requirements from stakeholders and provide updates, as this will be crucial in your discussions.
✨Be Ready to Collaborate
This position involves a lot of collaboration with various teams and vendors. Prepare to talk about your experience working in cross-functional teams and how you've successfully partnered with stakeholders to implement product enhancements.
