At a Glance
- Tasks: Enhance in-store client experience and develop retail team performance globally.
- Company: TOTEME, a stylish fashion house with Swedish roots.
- Benefits: Full-time role in London with career development opportunities.
- Other info: Collaborative culture with teams across major global cities.
- Why this job: Shape the future of retail experience in a luxury environment.
- Qualifications: Experience in retail training or operations, strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About TOTEME
TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations and the notion of style. With an appreciation for women's many roles and how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals and spaces. TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create collections spanning ready-to-wear, shoes, bags, accessories and jewelry.
The Role
TOTEME is looking for a Retail Experience Manager to join our team in London full time. In this role, you have a key role in shaping TOTEME's global retail experience. You will be responsible for enhancing in-store client experience and developing the knowledge and performance of retail teams worldwide. This includes designing and implementing training and action plans across Brand, Collection, Selling Ceremony, and selling techniques. Working closely with regional teams and global stakeholders, including Visual Merchandising, CRM, E-Commerce, Marketing, and Merchandising, you will ensure alignment between commercial strategies and the in-store experience. You will also contribute to building a strong and consistent brand identity across all retail touchpoints, from client journey to hospitality, uniforms, and in-store ambiance. You will report to the Retail Director and work directly with the Retail and Commercial team.
Responsibilities
- Translate commercial and product strategies into global training and induction plans
- Align training initiatives with key product launches, campaigns, and retail priorities
- Develop and elevate global standards for client experience, hospitality, and selling ceremony
- Design and implement tools to monitor and improve in-store performance (e.g. mystery shopping, feedback programs)
- Partner with regional and cross-functional teams to ensure consistent execution across all markets
- Contribute to defining and enhancing the end-to-end client journey, with a focus on VIC experience
- Support the development of the Retail Academy and global training framework, including KPIs
- Create and roll out training content (product, storytelling, selling techniques, and digital formats)
- Oversee key retail experience elements such as uniforms, in-store identity, and client hospitality guidelines
- Support retail operations planning and budgeting related to the store experience
Your profile
- Experience from a similar role in retail experience, training, or retail operations within a premium or luxury environment
- Strong understanding of client experience, selling ceremony, and in-store performance drivers
- Experience developing and delivering training programs and materials on a global scale
- Ability to translate commercial and product strategies into actionable retail initiatives
- Experience working cross-functionally with teams such as Marketing, CRM, and Merchandising
- Strong project management skills, including planning, budgeting, and execution
- Fluent communication in English, both written and verbal
About you
- A strong sense of brand and aesthetics, with an eye for detail and consistency
- Naturally collaborative, with the ability to build relationships across markets and functions
- Structured and solution-oriented, able to manage multiple priorities with clarity
- Engaging and confident communicator, comfortable presenting and training teams
- Proactive and hands-on, with a mindset of continuous improvement
- Curious and attentive to client behavior and evolving retail trends
This is a full-time position in our London office with a start date by agreement. TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia. Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team.
Retail Experience Manager in London employer: Job Search Place Limited
TOTEME is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Retail Experience Manager role in London. With a strong emphasis on employee growth through comprehensive training programmes and a commitment to enhancing the retail experience, employees are empowered to shape the brand's identity while enjoying the benefits of working within a premium fashion environment. The company's dedication to diversity, creativity, and continuous improvement makes it a rewarding place for those seeking meaningful employment in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Experience Manager in London
✨Tip Number 1
Get to know TOTEME inside out! Familiarise yourself with their collections, brand ethos, and retail experience. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Retail Experience Manager role.
✨Tip Number 3
Prepare for those interviews by practising common questions related to client experience and training. Think of examples from your past roles that highlight your skills in these areas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Retail Experience Manager in London
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail shine through! Share specific experiences that highlight your understanding of client experience and how you've enhanced it in the past. We want to see your enthusiasm for creating memorable shopping experiences.
Tailor Your Application:Make sure to customise your application to reflect the role of Retail Experience Manager. Use keywords from the job description, like 'client journey' and 'selling techniques', to show us you understand what we're looking for. This helps us see how you fit into our vision at TOTEME.
Highlight Your Training Skills:Since this role involves developing training programmes, be sure to showcase any relevant experience you have in this area. Talk about how you've designed or delivered training before, and how it positively impacted team performance. We love seeing candidates who can elevate others!
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to keep your application professional. Share your story and personality, but also ensure your writing is clear and concise. We want to get to know you, but we also need to see your professionalism shining through!
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, dive deep into TOTEME's history, values, and aesthetic. Familiarise yourself with their collections and understand how they align with the brand's identity. This will not only show your genuine interest but also help you articulate how your experience can enhance their retail experience.
✨Showcase Your Training Expertise
Prepare to discuss specific examples of training programmes you've developed or delivered in previous roles. Highlight your ability to translate commercial strategies into actionable training initiatives, as this is crucial for the Retail Experience Manager position. Be ready to share metrics or outcomes that demonstrate your impact.
✨Emphasise Collaboration Skills
Since the role involves working closely with various teams, be prepared to talk about your experience collaborating cross-functionally. Share stories that illustrate your ability to build relationships and work effectively with marketing, CRM, and merchandising teams to create a cohesive retail experience.
✨Demonstrate Your Client-Centric Approach
TOTEME values a strong client experience, so come equipped with insights on current retail trends and client behaviours. Discuss how you've previously enhanced client journeys and what strategies you would implement to elevate the in-store experience at TOTEME. Showing your proactive mindset will set you apart!
