At a Glance
- Tasks: Welcome guests and manage reservations at the iconic Ritz Restaurant.
- Company: Join the luxurious Ritz London, known for its opulence and Michelin star dining.
- Benefits: Competitive salary, 28 holidays, free meals, and wellness treatments.
- Other info: Enjoy social events, training opportunities, and employee discounts.
- Why this job: Be part of a team creating magical experiences in a prestigious environment.
- Qualifications: Strong admin skills, customer service experience, and a passion for luxury.
The predicted salary is between 30000 - 40000 £ per year.
Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.
We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Ritz Restaurant Department as a Restaurant Receptionist. As a Restaurant Receptionist, you must be passionate in delivering and conveying service excellence both in person and over the phone. This role requires you to provide a warm and friendly meeting and greeting service and to take reservations for the Michelin Star Ritz Restaurant. You must be fully conversant with all of our menus within the Restaurant and be knowledgeable of all other Food & Beverage and Hotel Outlets. Your role encourages you to up sell rooms and cross sell to our Food & Beverage Outlets.
Entry Requirements:
- Strong administrative skills and computer knowledge
- Relevant experience in a 5 Star or fine dining property
- Awareness of luxury service standards
- Excellent customer service skills
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
Our Benefits:
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Restaurant Receptionist in London employer: Job Search Place Limited
The Ritz London is an exceptional employer, offering a luxurious work environment in the heart of London, where employees are encouraged to create memorable experiences for guests. With competitive salaries, extensive benefits including wellness treatments and a strong focus on learning and development, The Ritz fosters a supportive and dynamic work culture that values excellence and employee growth. Join us to be part of a prestigious team that prides itself on delivering unparalleled service in a world-renowned setting.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Receptionist in London
✨Tip Number 1
Get to know The Ritz London inside out! Familiarise yourself with the menus and services offered. This way, when you walk in for an interview, you can impress them with your knowledge and passion for their brand.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you greet guests or take reservations. This will help you feel more confident and ready to showcase your ability to deliver that warm, friendly service they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Ritz family.
We think you need these skills to ace Restaurant Receptionist in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for delivering exceptional service shine through. We want to see that you’re genuinely excited about the opportunity to create memorable experiences for our guests at The Ritz London.
Be Specific About Your Experience:Make sure to highlight any relevant experience you have in fine dining or luxury service environments. We love to see examples of how you've excelled in similar roles, so don’t hold back on those details!
Tailor Your Application:Take a moment to customise your application for the Restaurant Receptionist role. Mention specific aspects of our restaurant and hotel that resonate with you, showing us that you’ve done your homework and are truly interested in joining our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Ritz London!
How to prepare for a job interview at Job Search Place Limited
✨Know the Ritz Inside Out
Before your interview, make sure you’re familiar with The Ritz London’s offerings, especially the menus and services. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Practice Your Warm Welcome
As a Restaurant Receptionist, first impressions are everything. Practice greeting someone warmly and professionally, both in person and over the phone. This will help you convey the service excellence that The Ritz is known for.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to create a memorable experience for guests, as this aligns perfectly with the Ritz's ethos.
✨Stay Calm Under Pressure
The restaurant environment can be fast-paced and demanding. Be ready to discuss how you handle stressful situations and maintain organisation. Share specific strategies you use to stay calm and efficient, which will demonstrate your suitability for the role.
