At a Glance
- Tasks: Lead reservation tasks, optimise bookings, and create exceptional guest experiences.
- Company: Join a dynamic hotel team focused on guest satisfaction and revenue growth.
- Benefits: Enjoy discounted hotel rates, extra holiday for your birthday, and flexible working arrangements.
- Other info: Be part of a diverse team with excellent training and career progression opportunities.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Experience in hotel reservations and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Lead the reservation tasks to optimise bookings, creating an exceptional first impression for every guest even before they arrive at the hotel.
- Manage daily reservation operations with a keen focus on accuracy, maximising occupancy, and implementing strategies to boost revenue during peak and off-peak season.
- Conversion of group enquiries, both business and leisure, manage group blocks, liaise with group partners in terms of presales numbers, contracts, rooming lists and invoicing.
- Maintain positive relationships with business partners to ensure long-term relationships and repeat business.
- Utilise statistical data to set future pricing selling strategies for group and transient accommodation for the duration of the hotel's booking window, including managing inventory strategies for systems.
- Be involved in sales activities if required, to ensure the successful launch and continued business success of the hotel, assist with hotel show rounds and attend sales meetings with key business partners.
- Collaborate closely with the Front Office, Revenue and Central Sales Teams to maximise upselling, business referrals within the company and drive revenue generation across all streams.
- Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel's competitive edge.
- Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests.
- Coach and motivate the team, providing training and feedback to deliver consistently high service standards and memorable guest interactions.
- Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management's strategic decisions.
- Engage with guests over the phone, via email, or through online booking channels, ensuring each guest's reservation journey is seamless, friendly, and aligned with our brand.
- Attendance of daily and weekly operations meeting and quarterly HOD Meetings and Commercial Reviews.
Qualifications
- Proven experience in hotel reservations ideally within a high-volume branded hotel environment with a strong commercial mindset and the desire to win new business.
- Excellent communication and presentation skills, a client-focused approach to handling bookings, guest queries, and VIP requests.
- Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments.
- Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with keen attention to detail.
- Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training.
- A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes.
- Brand Hotel experience; ideally within IHG would be highly beneficial although training will be provided.
- Knowledge of the London hotel market is highly advantageous.
Benefits
- Discounted hotel room rates for you and your friends & family.
- An extra day's holiday for your birthday.
- Enhanced Maternity, adoption & shared parental leave.
- Course Sponsorship.
- 30% F&B discount at RBH hotels.
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
- Flexible working arrangements.
- Wagestream - choose how and when you get paid.
- Life Insurance.
- Employee Assistance Programme.
- Social and wellness events and activities all year round.
- Free meals on duty saving you over £1000 per year.
- And much much more!
Compensation
Competitive salary. Equal Opportunities. RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Reservations Manager in London employer: Job Search Place Limited
RBH Hospitality Management is an exceptional employer that prioritises a people-first culture, offering a range of benefits including discounted hotel rates, flexible working arrangements, and generous leave policies. With a strong focus on employee growth through training and development opportunities, as well as a commitment to inclusivity, RBH provides a supportive environment for the Reservations Manager role in the vibrant London hotel market, ensuring every team member can thrive while delivering memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend hotel events, and connect with people on LinkedIn. You never know who might have the inside scoop on a reservations manager role!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can confidently talk about your experience and how it aligns with their needs. Show them why you're the perfect fit for optimising bookings!
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly and express your interest in joining their team. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Reservations Manager in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in hotel reservations, especially if you've worked in a high-volume environment. We want to see how you've optimised bookings and created memorable guest experiences!
Be Data Savvy:Since we love using data to drive decisions, mention any analytical skills you have. Talk about how you've interpreted booking patterns or market trends to refine pricing strategies in your past roles.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. Show us why you're the perfect fit for our Reservations Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
As a Reservations Manager, you'll need to be comfortable with data. Brush up on your understanding of booking patterns, occupancy rates, and revenue strategies. Be ready to discuss how you've used data in the past to make strategic decisions.
✨Show Off Your Communication Skills
This role requires excellent communication, so practice articulating your thoughts clearly. Prepare examples of how you've handled guest queries or managed group bookings effectively. Remember, it's all about creating that exceptional first impression!
✨Familiarise Yourself with the Hotel Market
Knowledge of the London hotel market is a big plus. Do some research on current trends, competitor rates, and what makes a hotel stand out. Bring this knowledge into the conversation to show your enthusiasm and readiness for the role.
✨Demonstrate Team Leadership
You'll be coaching and motivating a team, so think of examples where you've successfully led a group. Discuss your approach to training and feedback, and how you ensure high service standards. This will highlight your leadership skills and commitment to guest experiences.
