At a Glance
- Tasks: Manage hotel reservations and provide top-notch guest service while maximising revenue.
- Company: Join a leading hotel brand known for its exceptional service and inclusive culture.
- Benefits: Enjoy competitive pay, global discounts, free meals, and 28 days holiday.
- Other info: Great opportunities for learning, development, and team-building events.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: 2 years in a reservations role with strong communication and attention to detail.
The predicted salary is between 25000 - 32000 £ per year.
The Reservations Agent is responsible for managing hotel reservations efficiently while providing exceptional guest service, maximising revenue opportunities, and maintaining Marriott brand standards. Serves as the first point of contact for guests booking rooms through phone, email, web, or travel agents.
Key Responsibilities
- Receive, process, and confirm reservations accurately via phone, email, and web portals.
- Provide accurate room availability, rates, and policies to potential guests.
- Handle group, corporate, and leisure bookings according to hotel brand procedures.
- Record special requests and VIP preferences in the system.
- Ensure reservations are updated in real‑time to avoid overbooking or errors.
- Promote room types, packages, and special offers to maximise revenue.
- Suggest upsells and cross‑sell hotel services (F&B, spa, events).
- Monitor room inventory, rate codes, and availability to support revenue strategies.
- Communicate changes in rates, promotions, or packages to guests and internal departments.
- Provide courteous, accurate, and professional assistance to all guests and travel agents.
- Respond promptly to inquiries, requests, and complaints.
- Handle cancellations, modifications, and no‑shows following hotel and Marriott policy.
- Maintain accurate records using Opera PMS, MARSHA, or other hotel systems.
- Update reservations, guest profiles, and loyalty program information.
- Prepare daily, weekly, or monthly reservation reports as required.
About You
- Proven track record of a minimum of 2 years in a Reservations agent role in hotel.
- Proficiency of Online Travel Agency (OTA) extranets, GDS (Global Distribution Systems), and MARSHA/Opera or similar reservations system.
- Professional, friendly, and solution‑focused in interactions.
- Clear, polite, and professional verbal and written communication.
- Active listening and empathy toward guest and client concerns.
- Ability to coordinate effectively with internal departments.
- Strong attention to detail and accuracy in data entry and reservation documentation.
- Passion for delivering exceptional guest service and personalised experiences.
Benefits
- Competitive salary
- Discounts on hotel rooms and food and beverage worldwide
- Learning and development opportunities
- Recommend a friend bonus
- Wage stream financial wellbeing program
- Recognition programs
- Wellbeing programs
- Free meals whilst on duty
- Employee assistance programme
- 28 days paid holiday per year (inclusive of bank holidays)
- Team building events
- Monthly Employee Appreciation Lunch
- Paid birthday off
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment.
Reservations Agent in London employer: Job Search Place Limited
As a Reservations Agent at Marriott, you will thrive in a dynamic and supportive work environment that prioritises exceptional guest service and employee growth. With competitive salaries, extensive learning opportunities, and a strong emphasis on team building and wellbeing, Marriott offers a unique workplace culture where your contributions are recognised and valued. Enjoy additional perks such as discounts on hotel stays and meals, along with a commitment to equal opportunities for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it makes the process smoother for everyone involved.
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience as a Reservations Agent. We want to see how you've managed bookings, handled guest inquiries, and maximised revenue opportunities in your past roles.
Be Clear and Professional:Your written communication should reflect the professional and friendly tone we value at StudySmarter. Keep it clear, polite, and ensure there are no typos or errors – attention to detail is key!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific skills like your proficiency with reservation systems and your passion for guest service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Systems
Familiarise yourself with Opera PMS, MARSHA, and any other reservation systems mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Master the Art of Communication
Since you'll be the first point of contact for guests, practice clear and polite communication. Role-play common scenarios with a friend or family member to refine your responses to inquiries and complaints.
✨Showcase Your Guest Service Skills
Prepare examples from your past experience where you went above and beyond for a guest. Highlighting your passion for exceptional service will resonate well with the interviewers.
✨Understand Revenue Maximisation
Brush up on strategies for upselling and cross-selling hotel services. Be ready to discuss how you can contribute to maximising revenue opportunities while maintaining brand standards.
