At a Glance
- Tasks: Provide exceptional guest service and manage reservations efficiently.
- Company: Join the award-winning Lanesborough Hotel, a luxury icon in London.
- Benefits: Enjoy competitive pay, wellness perks, and discounts at local retailers.
- Other info: Opportunities for career growth and personal development in a vibrant environment.
- Why this job: Be part of a prestigious team and create memorable experiences for guests.
- Qualifications: Experience in luxury hospitality and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We have an exceptional opportunity to join our Sales & Marketing Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
As a Reservations Agent you will provide an exceptional guest service experience dealing with requests and queries in a professional and efficient manner. You will be responsible for taking and managing reservations via email, telephone and other methods of communication. You will be an excellent communicator, with an eye for details, and take a hands-on approach to your role. You will be a great team player with a real passion for exceptional customer service to ensure a memorable experience for our guests. As Reservations Agent you handle all room and restaurant enquiries and complaints in a courteous and effective manner, following through to ensure all issues are rectified to the guest's full satisfaction.
Key Requirements
- Previous experience within Front Office in a 4 or 5 establishment is essential and experience in the luxury London market would be preferred.
- Previous experience in reservation would be preferred.
- Excellent command of the English language and a second language would be preferred.
- Immaculate grooming standards.
- Show drive for Excellent Customer Service.
- Ability to work on own initiative is essential.
- Be available, flexible on different shift patterns.
- Knowledge of Opera system would be preferred.
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing: Season ticket loan, Enhanced Pension Scheme, Life Insurance, Complimentary dry cleaning, Safety shoes, Retail discounts around Victoria, Westminster, Whitehall and the Northbank area.
- Health & Wellness: Complimentary meals on duty, Cycle to Work scheme, Flu vaccinations, Discounted chiropodist and massage treatments, Social and sports activities, EAP - Employee Assistance Programme.
- Career Growth & Personal Development: Internal transfer and promotion opportunities, Cross departmental exposure, Partnered with industry leading training providers, Internal learning gateway, Free access to e-learning platform offering job specific training and personal growth courses, Subsidised professional qualifications and certified training programmes, Financial incentives for bringing talents to The Lanesborough via 'Recommend A Friend' scheme.
- Recognition & Social Initiatives: Award programmes throughout the year with generous prizes, Long service awards, Preferential room rate at The Lanesborough for you and your family, 50% discount on F&B and Club & Spa treatments, Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.), Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.), Retirement parties.
Terms and conditions apply to all benefits. Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reservation Agent in London employer: Job Search Place Limited
The Lanesborough is an exceptional employer, renowned for its commitment to legendary European hospitality and a genuine family spirit that has thrived since 1872. Located in the heart of London, just steps from Hyde Park and luxury shopping, we offer our team members a robust benefits package, including career growth opportunities, health and wellness initiatives, and a vibrant work culture that celebrates achievements and personal milestones. Join us to be part of a prestigious hotel that values your contributions and fosters a supportive environment for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Lanesborough and its unique offerings. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of a Reservations Agent and highlight your customer service skills.
✨Tip Number 3
Dress to impress! Since The Lanesborough is all about luxury, make sure you present yourself impeccably. Your grooming should reflect the high standards of the hotel, so put in that extra effort!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Reservation Agent in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to customise your application for the Reservations Agent role. Highlight your relevant experience in luxury settings and how it aligns with our commitment to exceptional customer service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Lanesborough.
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research The Lanesborough. Familiarise yourself with its history, services, and unique offerings. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Reservations Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your problem-solving skills and how you handled difficult situations with grace.
✨Practice Your Communication Skills
Since you'll be dealing with guests via various communication methods, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as approachable and friendly.
✨Dress to Impress
First impressions matter, especially in the luxury hospitality sector. Make sure you dress impeccably for your interview, reflecting the high standards of The Lanesborough. Pay attention to grooming and presentation to show that you understand the importance of professionalism in this role.
