At a Glance
- Tasks: Lead retail operations and elevate customer experience across SEPHORA stores in London.
- Company: Join SEPHORA UK, a vibrant beauty brand celebrating diversity and creativity.
- Benefits: Enjoy private healthcare, competitive pay, generous discounts, and a paid day off on your birthday.
- Other info: Be part of an inclusive workplace that values diversity and personal growth.
- Why this job: Shape the future of beauty retail while leading passionate teams in a dynamic environment.
- Qualifications: Proven retail leadership experience and a passion for beauty and customer service.
The predicted salary is between 50000 - 65000 £ per year.
At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we're redefining the future of prestige beauty as we continue our bold expansion across the UK. If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world's most dynamic beauty markets, this is your moment to shape what comes next.
The Opportunity
As we continue to grow and inspire beauty lovers across the capital, we're looking for a Regional Retail Manager (London region) to lead the next chapter of our retail journey. This is a uniquely exciting opportunity to shape how our brand, culture and customer experience come to life across one of our most vibrant and influential regions. Reporting into our Retail Director, you'll be at the heart of everything we do in store - leading people, performance and standards, while building empowered teams who truly live and breathe the SEPHORA spirit. You'll work closely with Store Directors and leadership teams to turn strategy into action, elevate customer experience, and maximise sales and KPIs across your area. If you're a people led, customer obsessed retail leader who loves being close to the floor, thrives in a fast paced environment and is ready to make a visible impact, this is your moment to belong - and to lead - something beautiful.
What you'll be doing
- Leading the people, standards, customer experience and operational performance of stores within the London region.
- Building and developing SEPHORA's brand and culture across all stores in your area of accountability.
- Owning the people, standards, customer experience, financial and operational performance of stores within your region.
- Coaching and developing store leaders and teams to translate retail plans into tangible actions that drive agreed targets.
- Building, developing and implementing store and area plans to maximise sales and KPI performance.
- Delivering all sales and KPI targets through performance monitoring, opportunity identification and action planning.
- Ensuring best in class customer experience is consistently delivered across all stores.
- Providing clear leadership, support and direction aligned with the vision and strategic direction of SEPHORA UK.
- Recruiting, retaining and developing exceptional people, with strong focus on talent identification and succession planning.
- Defining, building and following up on people development plans in partnership with HR, Training and Education.
- Supporting the management of employee relations and performance across assigned stores.
- Creating and maintaining a customer obsessed, brand focused environment for all frontline teams.
- Supporting the rollout of retail projects and acting as gatekeeper of retail communications and data to stores.
- Demonstrating strong customer and frontline obsession by being present in stores four days a week, leading service culture through observation and feedback.
- Translating area objectives into store sales and KPI targets, monitoring performance and identifying store and leadership improvement opportunities.
- Overseeing retail operations and standards, including back of house organisation, stock and inventory management, H&S compliance, merchandising, cleanliness, security, and full support of key product launches and initiatives.
What you'll bring
- Proven experience leading fast paced, high turnover stores (£10M+) with strong commercial results.
- Strong experience in customer experience leadership within retail environments.
- Solid knowledge of sales, service and commercial KPIs, including conversion and average basket.
- Comprehensive beauty industry knowledge, with up to date awareness of trends and products.
- Confidence using Microsoft Office, including PowerPoint and Excel.
- Excellent communication skills, with the ability to collaborate, influence and build trust with store and head office teams.
- A high achievement mindset with the ability to drive change, work autonomously and thrive in a fast paced environment.
- High energy and adaptability, embracing change, leading from the front, and holding a valid driving licence with flexibility to travel across the UK.
Beautiful Benefits at SEPHORA UK
When you join SEPHORA, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to:
- Private Healthcare, Life Assurance and Private Pension from day one.
- Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
- A generous employee discount across the world's best beauty brands.
- A paid day off on your birthday - because you deserve to celebrate!
- Access to a perks and wellbeing platform offering discounts, wellness support, and more.
- LVMH Heart Fund - social and emergency support.
- Generous holiday allowance, plus the option to buy extra days.
- And more!
Start a beautiful career with us. Together, we belong to something beautiful.
SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Regional Retail Manager (London Region) employer: Job Search Place Limited
At SEPHORA UK, we pride ourselves on being an exceptional employer that champions creativity, inclusivity, and personal growth. Our vibrant work culture in the heart of London fosters collaboration and empowerment, offering extensive benefits such as private healthcare, competitive pay, and generous holiday allowances. Join us to lead a passionate team in redefining beauty retail while enjoying unique perks like a paid day off on your birthday and access to wellness support.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Retail Manager (London Region)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Regional Retail Manager (London Region)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
