At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth stay experience.
- Company: Join Hyatt Regency London Blackfriars, a historic five-star hotel in the heart of London.
- Benefits: Enjoy discounted stays, free meals, and 50% off dining for you and your loved ones.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be the friendly face that creates unforgettable experiences for guests every day.
- Qualifications: Must be friendly, professional, and have excellent communication skills.
The predicted salary is between 12 - 15 £ per hour.
Available working hours will vary each week and can range anywhere from 0 to 40 hours.
Duties & Responsibilities as a Receptionist:
- Ensure a seamless arrival and departure process for guests, including check-in, check-out, room escorting, and luggage delivery.
- Verify and establish appropriate credit arrangements for all guests.
- Collect passports and complete all required procedures in compliance with local legislation and Hyatt's data privacy standards.
- Handle all cash transactions and billing processes accurately.
- Assist guests throughout their stay, addressing requests and resolving any complaints promptly and professionally.
- Identify and maximize revenue opportunities through effective upselling techniques.
- Provide guests with comprehensive information about the hotel's services, facilities, and amenities.
About you:
Friendly and professional individual with a passion for delivering exceptional guest experiences. Confident in managing front desk responsibilities while maintaining a warm, welcoming demeanor and demonstrating excellent communication skills.
Benefits:
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
- Free meals on duty.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Hotel and Location:
Hyatt Regency London Blackfriars is located next to Blackfriars Station in the heart of the City of London, within walking distance of St Paul's Cathedral, Tate Modern and the South Bank. This Grade II listed five star hotel stands on the historic site of King Henry VIII's Bridewell Palace and features 205 stylish guestrooms and suites along with versatile meeting and event spaces.
Dining Experiences:
Dining experiences include NYnLON, a sophisticated yet relaxed bistro bringing the flavours of New York dining culture to London with East Coast classics and seasonal produce, and Leaf and Cane, a vibrant late night bar with live sports screenings, karaoke nights, a dynamic calendar of social events, premium beers and a lively social atmosphere.
Receptionist - Flexi Hours in London employer: Job Search Place Limited
Hyatt Regency London Blackfriars is an exceptional employer that prioritises employee well-being and growth, offering flexible working hours and a supportive work culture. With benefits like discounted hotel stays for you and your loved ones, free meals on duty, and continuous learning opportunities, you'll find a rewarding career path in the heart of London, surrounded by iconic landmarks and vibrant dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Flexi Hours in London
✨Tip Number 1
Get to know the company! Research Hyatt and its values, especially around guest experiences. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the face of the hotel, so role-play common scenarios with friends or family. This will boost your confidence and help you handle guest interactions smoothly.
✨Tip Number 3
Network like a pro! Connect with current or former Hyatt employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Hyatt family. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist - Flexi Hours in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see your passion for delivering exceptional guest experiences, so don’t be shy about sharing what makes you unique!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences that match the Receptionist role. Mention any previous front desk experience or customer service roles that showcase your ability to handle requests and resolve complaints.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what you can bring to the team. Use bullet points if it helps to make your skills stand out!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Hyatt Regency London Blackfriars!
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, make sure to research Hyatt Regency London Blackfriars thoroughly. Familiarise yourself with its services, amenities, and dining experiences. This will not only show your genuine interest but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. During the interview, practice clear and confident responses. You might even role-play common scenarios, like handling guest complaints or upselling services, to demonstrate your ability to manage front desk responsibilities effectively.
✨Highlight Your Flexibility
Since the working hours for this role can vary, emphasise your flexibility and willingness to adapt. Share examples of past experiences where you successfully managed changing schedules or unexpected situations, showcasing your ability to thrive in a dynamic environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and opportunities for growth. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the Hyatt family.
