At a Glance
- Tasks: Lead the reception team and ensure a professional front-of-house experience.
- Company: Join Franklin Templeton, a leader in financial services with a supportive culture.
- Benefits: Enjoy flexible working arrangements and a commitment to equal opportunities.
- Other info: Full-time role in London with rotating shifts for work-life balance.
- Why this job: Be the face of the company and make a real impact on visitor experiences.
- Qualifications: Experience in corporate reception and strong organisational skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
At Franklin Templeton, we provide opportunities to help you reach your potential while helping our clients reach theirs. The EMEA Business Strategy department enables senior leadership and regional teams to operate effectively across Europe, the Middle East, and Africa. The team works closely with reception, facilities, and executive assistants to ensure professional office operations and high-quality visitor experiences.
Responsibilities
- Oversee daily reception operations and maintain a professional front-of-house experience.
- Manage reception coverage and adjust shifts to ensure full staffing.
- Maintain high presentation standards across reception and meeting areas.
- Lead, support, and monitor the performance of the reception team.
- Act as the main contact between reception, facilities, and support teams.
- Coordinate senior visits, internal events, and external meetings.
- Manage meeting room bookings and resolve scheduling issues.
- Oversee leave, sickness cover, and workload allocation.
- Ensure conference rooms are prepared and maintained to a high standard.
- Support executive assistants with VIP visits and group meetings.
- Provide executive assistant support to the Head of the Swiss office.
What Will Help You Be Successful
- Experience in a corporate reception role.
- Strong organizational and coordination capability.
- Clear, confident written and verbal communication skills.
- Proven ability to manage multiple priorities effectively.
- Proactive approach to problem solving and decision making.
- High attention to detail and accuracy.
- Confident user of Microsoft 365 tools.
- Experience supporting or leading small teams.
- Comfortable engaging with all levels of staff and visitors.
- Able to maintain confidentiality and accuracy.
- Strong proofreading and multitasking skills.
- Proficient in Microsoft Office (Word, Excel, Windows).
- Detail-oriented, proactive, hands-on mindset; organized, helpful, and diplomatic.
- Polite and service-focused approach.
Work Schedule & Location
This is a full-time, office-based role in our London office. Core hours are between 8:00 am and 6:00 pm, with the team rotating weekly to cover earlier or later shifts (e.g., 8:00 am-4:00 pm, 9:00 am-5:00 pm, 10:00 am-6:00 pm).
Benefits and Culture
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees. We evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other basis protected by law. We support flexible working arrangements where possible. Returners are encouraged to explore opportunities with us.
Equal Opportunity and Accommodation
If you need an accommodation or adjustment to search for or apply for a position, please email us with the accommodation request, the job title, and the job number. It may take up to three business days to respond. This message applies to accommodation requests only.
Reception Supervisor/EA in London employer: Job Search Place Limited
At Franklin Templeton, we pride ourselves on fostering a supportive and inclusive work environment that empowers our employees to thrive. As a Reception Supervisor/EA in our London office, you will benefit from a dynamic culture that values professional growth, flexible working arrangements, and a commitment to excellence in client service. Join us to be part of a team that not only prioritises high standards in office operations but also encourages collaboration and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor/EA in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Franklin Templeton or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what makes Franklin Templeton tick and how you can contribute to their mission. Tailor your responses to reflect their focus on professionalism and high-quality service.
✨Tip Number 3
Practice your communication skills! Since this role requires clear and confident interaction, consider doing mock interviews with friends or family. Get comfortable discussing your experience and how it aligns with the responsibilities of a Reception Supervisor/EA.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Reception Supervisor/EA in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Reception Supervisor/EA role. Highlight your organisational skills and any experience in managing teams, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re the perfect fit for our team. Don’t forget to mention your proactive approach to problem-solving!
Showcase Your Attention to Detail:In a role like this, attention to detail is crucial. Make sure your application is free from typos and errors. A polished application shows us you care about quality and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Supervisor/EA. Familiarise yourself with daily operations, team management, and how to maintain high presentation standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational capabilities, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you handle scheduling issues or coordinate events, as these are key aspects of the job.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. You might be asked to demonstrate how you would interact with different levels of staff and visitors, so think about how you can convey professionalism and clarity in your responses.
✨Be Proactive and Problem-Solving Minded
During the interview, highlight your proactive approach to problem-solving. Share specific instances where you've tackled challenges head-on, whether it was managing a busy reception area or resolving scheduling conflicts. This will illustrate your hands-on mindset and ability to maintain a smooth operation.
