At a Glance
- Tasks: Lead the front desk team and ensure guests have an amazing experience.
- Company: DoubleTree by Hilton, a stylish 4-star hotel in central London.
- Benefits: Exclusive discounts, extra day off for your birthday, and free meals on duty.
- Other info: Opportunities for career growth and a commitment to inclusivity.
- Why this job: Join a vibrant team and create memorable experiences for guests every day.
- Qualifications: Experience in hotel reception and strong leadership skills required.
The predicted salary is between 30000 - 32450 £ per year.
DoubleTree by Hilton Hotel London - Victoria is a contemporary 4-star property featuring 251 bedrooms, including 7 elegant suites. Perfectly situated opposite Victoria Station, it offers unmatched access to London's top attractions, from Buckingham Palace and Westminster Abbey to the West End. Terminus Kitchen & Bar serves modern European cuisine, while the stylish bar and lounge provide relaxed spaces to unwind. With its prime central location, the hotel combines comfort, style, and convenience ideal for both business and leisure stays.
What Your Day Will Look Like
- Support the smooth day-to-day running of the front desk, ensuring every guest receives a warm and professional experience.
- Supervise and support the reception team during daily operations.
- Deliver exceptional guest service and confidently handle guest enquiries and feedback.
- Coordinate with other departments to ensure smooth communication and service delivery.
- Maintain hotel standards, policies, and procedures at all times.
What We Are Looking For
- Previous experience in a front office or reception supervisory role within a similar hotel environment.
- Strong communication, organisational, and leadership skills.
- Excellent guest service and complaint-handling abilities.
- Experience with property management systems (PEP experience is desirable).
- A commitment to continuous improvement and a proactive mindset.
Why Join Us?
- Exclusive hotel discounts within the Crimson Hotel Group.
- Staff rate discounts Hilton worldwide.
- Extra Day Off for Your Birthday - Because your day matters.
- Employee Assistance Programme and wellbeing.
- Free refreshments and freshly cooked meals while on duty.
- Learning and development opportunities for career progression.
- Health Benefit schemes.
- Recognition and reward schemes.
- Pension Scheme & Life Assurance.
- Discounts in our F&B Outlets.
Ready to make a difference? Apply now and let's create meaningful experiences.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
We embrace inclusivity, which means creating an environment where we celebrate our differences and everybody's contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
Reception Shift Leader in London employer: Job Search Place Limited
DoubleTree by Hilton Hotel London - Victoria is an exceptional employer that prioritises employee wellbeing and growth, offering a range of benefits including exclusive hotel discounts, extra time off for birthdays, and comprehensive health schemes. With a commitment to inclusivity and a supportive work culture, team members are encouraged to develop their skills and advance their careers in a vibrant, central London location that combines comfort and convenience. Join us to be part of a dynamic team dedicated to creating meaningful experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Shift Leader in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Shift Leader in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
